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Service Center Manager, Secaucus, NJ

Secaucus, NJ, US, 07094

CR Laurence


Job ID:  154740

C.R. Laurence Co., Inc. (CRL) is the leading supplier to the glazing, architectural, railing, construction, industrial, and automotive industries. Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia.


Basic Function


  • The Service Center Manager is responsible for managing the daily activities of the Distribution Center involving transportation, warehousing and related services to achieve customer service, satisfaction and cost objectives.
  • The company’s motto is to “ship every order every day”.  Therefore, speed and accuracy are paramount to the success of the operation.  Teamwork, coordination and timing of processes are critical. 




  • Manage all activities at the site and have a strong Focus on Process Control.
  • Manage the Will Call business to ensure customers are provided a high level of service.
    • Order Processing
    • Walk-in business
    • Limited Technical Support, primarily application related queries
  • Communicate with various departments in Los Angeles regarding supply chain and service issues.
    • Operations
    • Customer Service
    • Technical Sales
    • Product Management/Quality
  • Have oversight of the following processes:
    • Sales Order processing; prepare for picking, then pull, pack, ship and bill
    • Inventory receipt from Los Angeles
    • Warehouse Location maintenance
    • Personnel
    • Safety management system
  • Manage the office and warehouse staff
  • Be in the office during M-F business hours and every other Saturday.




The successful candidate will have:

  • Bachelor’s degree or equivalent experience, an MBA is a plus.
  • 7+ years warehouse distribution experience including 3 years of management experience in a service/distribution center, preferably B2B.
  • A detail orientation with a desire to follow a proven process.
  • Proven experience managing a labor-intensive warehouse process.
  • A strong ability to gain trust and create alignment across the organization.
  • Excellent problem-solving skills and change management skills plus strong financial acumen.
  • Exceptional written, oral, interpersonal and presentation skills and the ability to effectively interface with executives and senior management.


Educational Requirements


  • Bachelor’s degree or an equivalent field of study.  MBA preferred.


What CRH Americas Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


C.R. Laurence Co., a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH family!


CRH Americas is an Affirmative Action and Equal Opportunity Employer.


 EOE/Vet/Disability--If you want to know more, please click on this link

Date Posted:  Nov 13, 2019

Nearest Major Market: New York City
Nearest Secondary Market: Newark

Job Segment: Warehouse, Manager, Supply Chain Manager, Supply, Product Manager, Manufacturing, Management, Operations