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Customer Service Representative- Florida

Sumterville, FL, US, 33585

Ash Grove Cement Company

 

 

Ash Grove Cement, a CRH company, provides portland and masonry cements to help build the foundation and infrastructure for the world around us.  We ship millions of tons of cement from our plants and network of terminals located across the Midwest, Texas and Western United States. When you work for Ash Grove, you are connecting to something bigger. Join our team and help Ash Grove build America.

 

 

 

 

Ash Grove Cement, a CRH company, provides portland and masonry cements to help build the foundation and infrastructure for the world around us.  We ship millions of tons of cement from our plants and network of terminals located across the Midwest, Texas and Western United States. When you work for Ash Grove, you are connecting to something bigger. Join our team and help Ash Grove build America.

 

Summary
Assist customers in the scheduling and on-time delivery of cement and resolve any issues encountered during the process. Work closely with commercial and operations teammates to ensure complete customer satisfaction. Works under general supervision on routine duties with standard procedures and policies. Reports to Sales & Logistics Supervisor. 

 

Responsibilities

  • Answer sales phone lines to assist customers in placing cement orders, available after hours.
  • Assist in resolving customer and carrier issues overs shipments, billing, invoices etc.
  • Assist in rearranging deliveries with haulers to accommodate customer schedule.
  • Use phone/e-mail/excel and S4 Hana to dispatch bulk/packaged loads for appropriate plant and carrier.
  • Maintain log of daily shipments and produce daily final for carrier.
  • Input data and provide reports regarding various accounts, shipments and carriers when requested.
  • Check shipments to ensure correct price, freight charges and customer information on a weekly basis.
  • Make modifications such as diversions, material returns and additional freight and price deviations.
  • Balance daily reconciliation reports for Florida plants with the daily tickets and S4 Hana
  • Submit new customer account requests to IT team.
  • Assist in month end reports for accounting and audit purposes and assist in documentation pertaining to freight and pricing.
  • Maintain status of billing and check accuracy of monthly invoicing. Distribute invoices via mail/email at month end close.
  • Assists load out personnel when issues arise.
  • Run/monitor credit exposure report.

 

Skills

  • Proficient in English, written and verbal communication (Preferred)
  • Demonstrated good customer service skills (Preferred)
  • Ability to use Microsoft Office (Preferred)

 

Experience

  • 3 years of experience in customer service setting (Required)
  • Experience in transportation and/or logistics (Preferred)

 

Education

  • H.S. Diploma/GED Required

 

 

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employee will be required to follow all job instructions of  his/her supervisor and to perform other work assignments related to plant operations that are not inconsistent with the current labor agreement or safety policies.

 

About CRH Americas

 

CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

 

CRH Americas is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!

 

Ash Grove Cement is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link

Date Posted:  Apr 15, 2021


Nearest Major Market: Orlando