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Customer Service Representative

Tampa, FL, US, 33619

Oldcastle BuildingEnvelope
Architectural Glass & Metal



Job ID:  421180


Oldcastle BuildingEnvelope® is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass.


The Customer Service Representative role with us isn’t just a job – it’s a starting point to a career with a great company.  We hire and motivate individuals who want to grow with us, and we will equip you with the knowledge you need to be successful.  We have an incredible track record of promoting from within our organization.  You can be the next success story.


This role is perfect for the individual who enjoys working with customers to make and shape the way Florida grows and expands.  If that sounds like you, come join the industry leader.


 Essential Duties and Responsibilities


  • Receive and process requests directly from customers (via telephone, fax and email) for price quotations, product availability, customer orders, material returns, billing corrections, product information, order changes, and cancellations.
  • Utilize excellent verbal and written communication.
  • Learn and understand the different products OBE Tampa offers.
  • Read, interpret, process and possibly question orders received by customers to ensure they are entered correctly.
  • Understand fractions and decimals.
  • Strong organizational skills.
  • Utilize a computer to process all orders into a computer program.
  • Coordinate with outside sales representatives with meeting customer needs
  • Troubleshoot and/or research customer issues
  • Understand customer needs and priorities and communicate them to the production team.
  • Develop professional rapport with our large customer base.
  • Perform other duties as assigned
  • Regular and predictable attendance, the ability to safely perform tasks, and adherence to all safety policies and procedures are essential functions of the job




  • Proven ability to multi-task in a high demand/fast paced environment
  • Excellent written and verbal communication skills
  • Strong attention to detail
  • Excellent time management and organization
  • Ability to work in a team setting with individual responsibilities
  • Basic Windows® based computer skills
  • Strong mathematical skills, including ability to read fractions and decimals
  • At least 1 year of experience in customer service
  • High School Diploma, required, Associates degree, preferred
  • Organized, self-starter with the ability to handle numerous projects, phones, and prioritize workload & work with minimal supervision
  • Must be able to communicate effectively & conduct oneself professionally; excellent written & verbal communication skills




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.


Additional Information 


  • Only online applications will be accepted
  • When applying, please provide full employment history
  • Pre-employment background screening will be conducted on qualified applicants after acceptance of job offer


What OBE Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental, and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion



About OBE


OBE has a long and proud heritage. We are a collection of family businesses, regional companies, and large enterprises that together form the OBE family. OBE operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large organization.


If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!


OBE is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.

Oldcastle BuildingEnvelope is an E-Verify Employer.


Date Posted:  Jun 21, 2022

Nearest Major Market: Tampa

Job Segment: Outside Sales, Sales