Share this Job

Customer Service Team Member

Tampa, FL, US, 33619

Oldcastle BuildingEnvelope
Architectural Glass & Metal



Job ID:  317779


Oldcastle BuildingEnvelope®, a CRH company, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass.


The Customer Service Representative isn’t just a job – it’s a starting point to a career with a great company.  We hire and motivate individuals who want to grow with us, and we will equip you with the knowledge you need to be successful.  We have an incredible track record of promoting from within our organization.  You can be the next success story.


This role is perfect for the individual who enjoys working with customers to make and shape the way Florida grows and expands.  If that sounds like you, come join the industry leader.


 Essential Duties and Responsibilities

  • Receive and process requests directly from customers (via telephone, fax and email) for price quotations, product availability, customer orders, material returns, billing corrections, product information, order changes, and cancellations.
  • Utilize excellent verbal and written communication.
  • Learn and understand the different products OBE Tampa offers.
  • Read, interpret, process and possibly question orders received by customers to ensure they are entered correctly.
  • Understand fractions and decimals.
  • Strong organizational skills.
  • Utilize a computer to process all orders into a computer program.
  • Coordinate with outside sales representatives with meeting customer needs
  • Troubleshoot and/or research customer issues
  • Understand customer needs and priorities and communicate them to the production team.
  • Develop professional rapport with our large customer base.
  • Perform other duties as assigned
  • Regular and predictable attendance, the ability to safely perform tasks, and adherence to all safety policies and procedures are essential functions of the job



  • Proven ability to multi-task in a high demand/fast paced environment
  • Excellent written and verbal communication skills
  • Strong attention to detail
  • Excellent time management and organization
  • Ability to work in a team setting with individual responsibilities
  • Basic Windows® based computer skills
  • Strong mathematical skills, including ability to read fractions and decimals
  • At least 1 year of experience in customer service
  • High School Diploma, required, Associates degree, preferred
  • Organized, self-starter with the ability to handle numerous projects, phones, and prioritize workload & work with minimal supervision
  • Must be able to communicate effectively & conduct oneself professionally; excellent written & verbal communication skills



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.


Additional Information 

  • Only online applications will be accepted
  • When applying, please provide full employment history
  • Pre-employment background screening will be conducted on qualified applicants after acceptance of job offer


What CRH Americas Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


Oldcastle BuildingEnvelope®, a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!


CRH Americas is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link

Date Posted:  Oct 3, 2021

Nearest Major Market: Tampa

Job Segment: Outside Sales, Sales