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Customer Service Representative- Union City, CA

Union City, CA, US, 94587

Oldcastle BuildingEnvelope
CR Laurence


Job ID:  278179

C.R. Laurence Co., Inc. (CRL) is the leading supplier to the glazing, architectural, railing, construction, industrial, and automotive industries. Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia.


The Customer Service Representative works directly with customers.  This person is responsible for
providing product and service information and process orders. Serve as an ambassador between the customer and the company.

•    Listen attentively to customer needs and concerns; demonstrate empathy 
•    Maintain broad knowledge of clients, products and services 
•    Accurately process over the counter, phone, fax and e-mail product orders
•    Document customer interactions and transactions 
•    Safely perform tasks and adherence to all safety policies and procedures are essential functions of this position

To perform the job successfully, this person must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.
•    Previous customer service experience preferred, but not required 
•    CRL product knowledge preferred, but not required
•    Ability to work in a fast-pace environment and multitasking
•    Ability to work in a collaborative team environment, stay current with all inquiries and tasks
•    Regular and predictable attendance 
•    Must be able to communicate effectively and conduct yourself professionally, with excellent written and verbal communications 
•    Able to read and perform simple mathematical calculations 
•    Good computer skills


•    Experience in glazing and architectural aluminum industry preferred but not required
•    Strong in the use of Microsoft Office products
•    Business Acumen
•    Bilingual in Spanish preferred


What CRH Americas Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


C.R. Laurence Co., a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH family!


CRH Americas is an Affirmative Action and Equal Opportunity Employer.


 EOE/Vet/Disability--If you want to know more, please click on this link


C.R. Laurence Co., Inc. (CRL) is an E-Verify Employer.


Date Posted:  Apr 29, 2021

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland