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Customer Service Representative

Westbrook, ME, US, 04092

Oldcastle BuildingEnvelope
Architectural Glass & Metal

 

 

Job ID:  339720

 

SIGCO is the preeminent architectural glass and metal fabricator and distributor in New England. Since our inception in 1986, SIGCO has grown and changed over the decades, expanding into new product areas and territories, while maintaining a cutting edge manufacturing facility. But our commitment to service and craftsmanship remain unchanged.

 

We are seeking a Customer Service Representative for the Contract Dept. in Westbrook, ME.  This position involves interacting with customers providing product and service information, resolving product and service problems, processing orders, and serving as a liaison between the customer and the company.


Our product is custom manufactured, and each order is different. This requires our CSR’s to have excellent attention to detail. Lead times are short, and the department is busy. With that said, you will be working with a great group of associates who will teach and support you. They know what it’s like to be the “newbie” in the department and their mission is to help you succeed and have fun too!

 

Qualifications


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

 

Essential Duties and Responsibilities


•    Greet customers in a courteous, friendly, and professional manner. Listen attentively to customer needs and concerns; demonstrate empathy and be an advocate for the customer
•    Accurate data entry of orders and quotes 
•    Communicate with customers to determine expected delivery date and time.
•    Coordinate between sales and production to meet customer deadlines
•    Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution
•    Maintain broad knowledge of clients, products, and services of the organization
•    Regular and predictable attendance, the ability to safely perform tasks, and adherence to all safety policies and procedures are essential functions of the job

 

Requirements

 

To be considered for the position, the following conditions must be met:


•    High School Diploma or equivalent
•    Minimum 1-year customer service experience, preferably in construction or similar field
•    Excellent attention to detail
•    Computer experience and accuracy in alpha/numeric data entry
•    Strong math skills
•    Qualified candidates should have strong verbal and written communication skills

 

Additional Information


•    Only online applications will be accepted
•    When applying, please provide full employment history
•    Pre-employment background screening will be conducted on qualified applicants after acceptance of job offer

 

 

What CRH Offers You

 

  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion

 

About CRH Americas

 

CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

 

Sigco, a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH family!

 

CRH Americas is an Affirmative Action and Equal Opportunity Employer.

 

EOE/Vet/Disability--If you want to know more, please click on this link

 

 

Date Posted:  Nov 12, 2021


Nearest Major Market: Portland Maine

Job Segment: Data Entry, Administrative