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Sales Account Manager - Western NY

Western NY, NY, US, 14203

Oldcastle Materials Cement Holdings


Job ID:  152266


CRH is a leading global diversified building materials group with over 85,000 employees in 32 countries around the world.

Position Overview:

The Sales Account Manager will be the primary contact for all customer accounts in his/her territory, acting as a liaison between customers and the Company and ensuring quality and consistency of service and/or product delivery.  The Sales Account Manager will maintain contact and develop strong relationships with current and prospective clients, generate sales proposals, and service and manage existing accounts. 

Key Responsibilities (Essential Duties and Functions):

  • Foster strong relationships with customers and lead in developing customer loyalty and CRH brand reputation
  • Maintain a strong understanding of market volumes, trends, competitive activity and key economic drivers for the assigned territory
  • Develop annual business plans for the territory and for each account, including pricing objectives, technical support, distribution optimization, new products, and receivables management
  • Manage customer accounts i.e. ensure 100% correct daily billing with emphasis on correct and complete entry of pricing, management of payment discrepancies, DSO and rebates.   Manage payment discrepancies and DSO problems to ensure customers are being billed correctly and paying correctly as per their agreed terms.  Continue to work towards our vision of making CRH the easiest and best supplier in the market to work with.
  • Lead price negotiations with all customers and ensure that they are done in a mutually beneficial, satisfactory and timely manner
  • Promote the consumption of cement and related cementitious products, enhancing CRH brand reputation and awareness and preference for our products in the marketplace
  • Provide up-to-date sales forecasts monthly for each account as required via standard tools
  • Provide first line technical input (testing, specification interpretation, trouble-shooting) to customers and other stakeholders in assigned territory, and engage other Technical Service support as required
  • Develop superior knowledge and understanding of each account, including objectives and strategies, key staff, operations, and financial performance.  Provide value added to our customers to strengthen loyalty and brand reputation
  • Utilize all available data, to monitor accounts commercial margin and continually seek opportunities for improvements in commercial margin.
  • Represent CRH by participating in industry associations
  • Manage assigned expense and travel budgets.
  • Follows up on new leads and referrals resulting from field activity



  • University education, preferably in civil engineering or marketing
  • 5 to 10 years prior experience in the construction industry in sales, operations, or technical service

Knowledge/Skill Requirements

  • Proficient with computers, especially Microsoft software products
  • Position requires physical handling of concrete and cement materials
  • Demonstrated track record of successes; upwardly mobile

Core Competencies

  • Implements OH&S Mission - Ensures alignment of OH&S activities arising from Companies OH&S mission
  • Ensures relevant actions are taken so that OH&S requirements are met
  • Identifies Hazards & Control Risks - Actively manages risks by ensuring that all related control activities are implemented thoroughly
  • Manages Incidents - Drives committed and effective incident management
    • Leadership – demonstrated ability to:
    • Influence people in the course of their work to meet company objectives
    • Influence and manage change processes
    • Communicate and create buy-in to company vision and values
    • Coach, mentor and develop people
    • Maintain a professional demeanor with internal and external clients
  • Customer Focus – Explore and understand customers’ requirements to ensure a high level of responsive service
    • Superior skills in strategic thinking and planning
    • Strong organizational and negotiation skills
  • Analysis and Problem Solving – Fully analyze issues and problem to make sound decisions on daily activities
  • Communications – Listen and share information clearly and concisely to maintain an environment in which people communicate honestly and openly
  • Cultivates Relationships and Networks – Cultivate and maintain positive relationships with others in a friendly and respectful manner
    • Ability to work independently with minimal supervision

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • This position may require some lifting of objects no heavier than twenty pounds (20lbs.)
  • This is sedentary in nature but may require occasional periods of standing and walking.
  • Driving within Western NY area and surrounding areas

Work Environment:

  • This position is based in an indoor, climate controlled office space; travelling in vehicle to customer and CRH sites.

The statements included in this job description are not intended to be all-inclusive.  They represent typical elements and criteria necessary to successfully perform the job.  Other duties may be assigned as required.  Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



What CRH Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion


About CRH Americas


CRH Americas, a CRH Company, has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


CRH Americas, a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!

Date Posted:  Jul 2, 2019

Nearest Major Market: Buffalo

Job Segment: Account Manager, Sales Management, Engineer, Manager, Sales, Engineering, Management