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Customer Service Representative - Zephyrhills, FL

Zephyrhills, FL, US, 33542

Oldcastle APG
APG East

 

Job ID:  345501

 

Oldcastle APG, a CRH company, is a leading global supplier of building and landscaping products. Its product portfolio includes hardscapes and masonry, packaged cement mixes, lawn and garden materials, and composite decking sold through a variety of channels for residential and commercial use. Oldcastle APG is the leading producer of hardscapes in North America and Europe and the innovator behind many of the industry’s well-known brands: Belgard hardscapes, Echelon masonry, Sakrete bagged dry mixes, and MoistureShield composite decking. With over 260 operating locations and approximately 8,500 employees, Oldcastle APG operates across 7 countries in the U.S., Canada, and Europe.

 

Summary
 

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to client inquiries or issues. 

 

Essential Duties and Responsibilities

 

  • Assist customer with product questions, ordering, order tracking, complaints and problems
  • Enter orders into system for billing and delivery
  • Prepare quotes and coorindates mailings of literature and samples
  • Coordinate delivery schedules with dispatch
  • Keep merchandise and sales brochures stocked on shelves
  • Retrieve needed information for credit department
  • Issue credits or debits accurately when applicable
  • Answering incoming calls and managing voice mails
  • Taking sales orers from sales representatives and customers by phone, radio, email and text message
  • Assisting walk-in counter customers
  • Receiving cash payments and running credit card approvals and check approvals
  • Categorizing, filing, scanning, and maintaining ship ticket copies and customer records for audit purposes
  • Printing and distributing e-mailed customer purchase orders
  • Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

 

Qualifications
 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.
 

Requirements / Education / Experience
 

  • Experience within the Paver or Masonry business a plus, but not mandatory
  • High school diploma / equivalent or a comparable combination of education, experience or training in related field
  • Proficient in Microsoft Office Suite
  • Good with basic math
  • Good organizational and problem solving skills
  • Experience with multi-line phone system
  • Attention to detail
  • Strong phone and verbal communication skills along with active listening
  • Ability to multi-task
     

Physical Environment
 

  • Ability to sit for extended periods of time
  • Ability to perform repetitive motions of the wrist, hands and fingers to use a PC and keyboard
  • Bending and some lifting
  • Extensive writing
  • Extensive phone and radio use
  • Tasks can be very repetitive
  • Able to provide assistance to others in moving heavier or bulkier objects
  • Slight lifting of ship tickets and overnight packages

 

What CRH Americas Offers You

 

  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion

 

About CRH Americas

 

CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

 

Oldcastle APG, a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!

 

CRH Americas is an Affirmative Action and Equal Opportunity Employer.

 

EOE/Vet/Disability--If you want to know more, please click on this link

 

Date Posted:  Nov 5, 2021


Nearest Major Market: Tampa

Job Segment: Temporary, Contract