Transportation Construction Dispatcher

Job ID:  518819 

Work Type:  Full Time 

It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.

We are building a world- class team. Make your mark!

You will be a successful addition to our team if you look at change as an opportunity to develop and contribute to the business. You will be successful in your role if you like partnering with the business, presenting new ideas and providing excellent customer service.

CRH Canada is currently hiring a Transportation Construction Dispatcher  to join their growing team!

Who we are

Recognized as one of Greater Toronto's Top 100 Employers, CRH Canada and it’s Dufferin group of companies are one of the country's largest vertically integrated materials and construction companies. We manufacture and supply a diverse range of superior building materials and products for use in the construction and maintenance of infrastructure, housing, and commercial projects. Our materials and products are widely used in construction projects of all sizes across the country.

CRH is a leading provider of building materials solutions that build, connect and improve our world. Employing 78,500 people at 3,390 operating locations in 29 countries, CRH has market leadership positions in both North America and Europe.

Why work with us?

Flexible benefits package from Day 1 – you choose what you need!
Family Focus & Balance: Parental leave, paid time-off and Employee Family Assistance Program.
Financial Security: Competitive Pension Plan and Annual Bonus Program.
Global Career Development Opportunities – pave your own path

Office Location: Oakville, ON

As a Transportation Construction Dispatcher, you will be responsible for coordinating freight vendors, managing order intake, and ensuring smooth execution of construction activities. This role requires strong organizational skills, proactive communication, and a commitment to safety and compliance.

In alignment with our Construction job site activities, the Transportation Construction Dispatcher will be required to work the afternoon shift.  

Position Responsibilities (Key duties, scope of position and expectations):
Dispatch & Order Coordination:
Schedule and dispatch various truck types for paving, grinding, shouldering, and other construction activities.
Ensure trucks arrive on time and load efficiently at designated plants.
Support and cover as required other dispatch & order taking functions 
Closely monitor on time delivery & customer communication
Respond to customer inquiries and provide customers with updated information regarding their deliveries in an efficient and professional manner.
Handle customer concerns/inquiries, troubleshooting service and quality related issues; providing real-time solutions to satisfy the customer’s needs.
TREAD (TMS) onboarding, accessibility, compliancy, and utilization.  Ensure all vendors and foremen have access to Tread, are properly onboarded, and are using the system correctly in accordance with company procedures.

Operational Oversight:
Monitor job site progress and address trucking changes or cancellations promptly.
Manage truck utilization and efficiency.
Maintain real-time communication with site supervisors, plant operators, vendors, and order takers to ensure seamless execution.

Safety & Compliance:
Verify vendor compliance with safety protocols and technology requirements.
Act as a safety ambassador, promoting adherence to construction job site policies & standards.
Act as the conduit between the job site and the Transportation Safety Coordinator.  

Collaboration & Leadership:
Serve as the “Tread Ambassador,” fostering collaboration between site supervisors, vendors, and order takers.
Monitor vendor compliance and usage related to TREAD.  
Organize regular check-in meetings to review job site analytics, share feedback, and implement corrective actions.
Continuous Improvement:
Track performance metrics and identify opportunities for operational efficiency.
Encourage open communication and feedback to enhance service quality and customer satisfaction. 

Experience & Educational Requirements:
Minimum 5 years of experience in dispatching within construction, aggregates, concrete, paving, logistics, or a related heavy-equipment environment. 
Proven experience coordinating multiple trucks/equipment in a fast-paced setting.
Experience working with construction sites, trucking fleets, or vendors.
Customer service background, with experience in order taking and customer triage
Material, company geographical footprint, and vendor knowledge preferred
Proficiency with dispatching systems, GPS tracking tools or fleet management software

Performance KPIs:
On-Time Dispatch Rate: 95% of trucks dispatched and arriving on schedule.
Job Site Compliance: 100% vendor compliance with safety and technology standards.
Change/Cancellation Response Time: Adjust schedules within 15 minutes of notification.
Customer Satisfaction: Maintain a minimum score of 90% in post-job feedback surveys.
Communication Efficiency: Weekly check-in meetings held with documented action plans.
Operational Accuracy: Less than 2% error rate in dispatching and scheduling activities.
Vendor Engagement: Quarterly compliance reviews completed for all active vendors.

Soft Skills & Competencies:
Strong Communication: Ability to clearly convey instructions and updates to multiple stakeholders under time-sensitive conditions.
Problem-Solving: Quick decision-making to resolve scheduling conflicts and operational challenges.
Adaptability: Comfortable working in a fast-paced environment with frequent changes.
Collaboration: Skilled at building relationships and fostering teamwork between vendors, site supervisors, and internal teams.
Attention to Detail: Ensures accuracy in scheduling, compliance checks, and documentation.
Leadership: Ability to lead meetings, encourage feedback, and drive continuous improvement initiatives.
Customer Service Orientation: Committed to delivering a positive experience for clients and partners.
Stress Management: Maintains composure and efficiency under pressure.

CRH Canada Group Inc., does not directly use artificial intelligence to screen, assess or select applicants. However, CRH Canada Group Inc., does use Indeed.com to publicly advertise this posting and Indeed.com does use artificial intelligence as part of the screening process. More information about how Indeed.com uses artificial intelligence in their process can be found here:  How Indeed Uses AI: Employer Tools and Responsible Use

CRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.

Visit our website for more information: http://www.crhcanada.com