Billing Supervisor, Shared Services

Job ID:  510584

CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America.  Our operations span North America with over 28,000 employees at close to 1,600 locations in 43 US States and 2 Canadian provinces.

Job Summary:

The Billing Supervisor will lead a sub-team within the Billing shared services, focusing on customer invoice processing, distribution, adjustments, and rebills. This role involves managing key performance indicators, service level agreements, and fostering a culture of continuous improvement. The supervisor ensures compliance with policies, procedures, and controls, supports external audits, and maintains familiarity with relevant financial systems and practices.

What Shared Service Does:

A Shared Services Center (SSC) centralizes critical business processes, streamlining operations, reducing costs, and delivering consistent quality. By consolidating areas such as finance, procurement, payroll, and reporting, SSC eliminates duplication, frees time for strategic priorities, and fosters efficiency. SSC's primary functions include:

• O2C (Order-to-Cash): Manages the customer journey from order to payment, driving smoother revenue processes.
• R2R (Record-to-Report): Enables robust financial reporting and accounting.
• P2P (Procure-to-Pay): Ensures timely vendor payments and strong supplier relationships. Manages the Travel and Expense program.
• Center of Excellence: Drives innovation and continuous improvement.
• Payroll (Hire-to-Retire): Ensures accurate, compliant employee payments.
• Shared Services enables companies to focus on growth and strategic goals while maintaining operational excellence.

Key Responsibilities

• Lead the Billing sub-team in processing and distributing invoices.
• Analyze and manage performance indicators and service agreements.
• Promote continuous improvement and efficient billing processes.
• Supervise and delegate tasks to meet business needs.
• Review billing reports to identify fraud.
• Support external audit efforts.
• Commit to outstanding customer service.
• Stay updated on best practices and trends in billing and related technologies.
• Identify and promote process improvements and automation.
• Influence and negotiate with various stakeholders.
• Monitor billing and operational controls.
• Ensure compliance with policies and procedures.
• Coordinate with localized operating companies.
• Perform related duties as assigned.
• Maintain familiarity with the chart of accounts and SAP code block elements.

Team Management

• Collaborate with Opportunity to Cash Lead and other managers.
• Contribute to talent management strategy.
• Enhance team culture and support business needs.
• Maximize employee retention through recognition and motivation.
• Conduct performance reviews and career development sessions.
• Coach employees for engagement and professional growth.

Performance Management

• Drive process improvements and efficiency.
• Promote automation over manual work.
• Ensure sub-team meets timelines and manages risks.
• Develop partnerships with business representatives.
• Liaise with key stakeholders to ensure service levels.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum 5 years in finance and accounting functions.
• Minimum 3 years with SAP or equivalent ERP in shared services.
• Minimum 3 years leading others in a shared services environment.
• Familiarity with designing and standardizing processes.
• Preferred experience in building products/construction industry.
• Proven leadership and customer service track record.

Knowledge/Skill Requirements

• Excellent problem-solving and decision-making skills.
• Understanding of business processes in heavy building materials and construction.
• Effective communication with leadership.
• Strong stakeholder engagement and messaging skills.
• Ability to lead, motivate, and guide teams.
• Excellent written and verbal communication skills.
• Familiarity with finance and accounting activities.
• Ability to lead by example and navigate competing priorities.
• Understanding of business strategy and tactical planning.
• Team player with strong computer skills.
• Familiarity with invoices, sales orders, credit memos, and bank deposits.
• Process improvement and technology-enabled efficiency skills.
• High customer service orientation.

Physical Requirements

• Ability to communicate by telephone and in person.
• Use of computer for word processing, email, and document preparation.
• May require extended periods of sitting.

Work Environment

• Normal office conditions with a quiet noise level.
• Hybrid role with flexible work options and some in-person presence.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability