Procure-to-Pay Travel & Expense Program Manager, Shared Services

Job ID:  509864

CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America.  Our operations span North America with over 28,000 employees at close to 1,600 locations in 43 US States and 2 Canadian provinces.

Job Summary:

We are seeking an experienced AMAT SSC Travel & Expense Manager to lead and inspire our Travel and expense administration team in the Shared Services center. This role involves the administration of the Concur expense solution and partner with management in maintaining accurate Corporate Card policy and ensuring adherence to it. The T&E program manager will be a key player within the large integration project of North America regions into the Shared Services as well as the implementation of strong centralized T&E policies and procedures. The ideal candidate will drive processes improvement and automation while focusing on enhancing customer experience.

What Procure-to-pay (P2P) does:

(P2P) streamlines the process of processing invoices, ensuring suppliers are paid efficiently and managing the Travel and Expense program. By centralizing accounts payable functions, it fosters consistent standards, improved compliance, and enhanced visibility across an organization. P2P empowers the organization to reach a high level of efficiency while minimizing errors and enhance vendors and internal customer experience. Furthermore, the Shared Services P2P department can leverage data analytics for better decision-making, optimizing overall financial and operational performance.

What Shared Services Does:

A Shared Services Center (SSC) centralizes critical business processes, streamlining operations, reducing costs, and delivering consistent quality. By consolidating areas such as finance, procurement, payroll, and reporting, SSC eliminates duplication, frees time for strategic priorities, and fosters efficiency. SSC's primary functions include:

• O2C (Order-to-Cash): Manages the customer journey from order to payment, driving smoother revenue processes.
• R2R (Record-to-Report): Enables robust financial reporting and accounting.
• P2P (Procure-to-Pay): Ensures timely vendor payments and strong supplier relationships. Manages the Travel and Expense program.
• Center of Excellence: Drives innovation and continuous improvement.
• Payroll (Hire-to-Retire): Ensures accurate, compliant employee payments.
• Shared Services enables companies to focus on growth and strategic goals while maintaining operational excellence.

Key Responsibilities:

• Inspire, motivate, and drive the T&E team to deliver results-driven execution of shared services responsibilities and continuously improve processes and efficiency.
• Ensure key performance indicators and service level agreements for the T&E team are per expectation and proactively take actions to improve performance as appropriate.
• Sustain a culture of continuous improvement to deliver effective and efficient travel and expense administration.
• Manage the T&E team’s compliance with the overall SSC team’s policies, procedures, and controls.
• Manage and assign responsibilities across the T&E team to meet business needs and review reporting on expense reimbursement activities to identify discrepancies.
• Seek feedback from sub teams and customers regarding training needs, suggested policies and procedures updates to gain efficiencies and overall compliance with T&E tools and platforms.
• Coordinate with teams at the various localized operating companies as required.
• Respond to escalated expense reimbursement-related inquiries.
• Support external audit efforts between the T&E team and the external audit firm.
• Build and enhance a strong team that provides proactive support and results-driven execution of responsibilities to meet the current and future needs of the business.
• Influence and negotiate with a wide range of audiences, internally and externally.
• Remain abreast of best practices and trends relevant to corporate card administration, shared services, and related technologies.

Qualifications:

• Bachelor’s degree in accounting or related field preferred.
• Strong experience with Concur, T&E analyst or administrator.
• Minimum 5 years of experience in working within Corporate Card functions in a Shared Services.
• Proven track record in delivering high levels of customer service.
• Minimum 2 years of experience with SAP Concur administration.
• Excellent communication and leadership skills.
• Strong problem-solving abilities and strategic mindset.
• Familiarity designing and standardizing processes, preferably transactional activities (e.g., expense reimbursements approvals, reporting and analysis, etc.)
• Working knowledge of the building products/construction industry preferred
• Ability to navigate competing priorities from various stakeholders and make decisions while maintaining collaborative culture.
• Solution-oriented consensus builder, and trusted partner across the organization

Work Environment:

• Hybrid role with flexible work options, requiring some in-person presence.
• Up to 5% travel may be required.
• Normal office working conditions with a quiet noise level.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability