Business Process Leader - Customer Order Management - Atlanta, GA

Atlanta, GA, US, 30346

APG Headquarters

 

Job ID:  480353

 

Oldcastle APG, a CRH company, is a leading global supplier of building and landscaping products. Its product portfolio includes hardscapes and masonry, packaged cement mixes, lawn and garden materials, and composite decking sold through a variety of channels for residential and commercial use. Oldcastle APG is the leading producer of hardscapes in North America and Europe and the innovator behind many of the industry’s well-known brands: Belgard hardscapes, Echelon masonry, Sakrete bagged dry mixes, and MoistureShield composite decking. With over 260 operating locations and approximately 8,500 employees, Oldcastle APG operates across 7 countries in the U.S., Canada, and Europe.

 

Job Summary

 

Our company is seeking an experienced Business Process Lead to support our Customer Order Management, Pricing, and EDI teams. The ideal candidate will have a strong background in business process management, experience in customer order management and pricing, and the ability to collaborate effectively with cross-functional teams. 

 

Responsibilities

 

  • Define, implement and manage end-to-end customer order management, pricing, and EDI processes to ensure high levels of customer satisfaction and operational efficiency
  • Lead cross-functional teams to identify and implement process improvements, identify risks and implement mitigation plans
  • Work closely with IT, Sales, Finance, and Supply Chain teams to ensure successful order execution
  • Drive standardization and optimization of core customer management processes
  • Develop and maintain documentation for customer order management, pricing, and EDI processes, including process maps, user manuals, and training materials
  • Develop and maintain strong relationships with key stakeholders to understand their needs and provide process solutions that support their requirements
  • Participate in capability enhancements and ensure smooth transition to new processes
  • Provide training and support to end-users on customer order management, pricing, and EDI processes

 

Requirements

 

  • Bachelor's degree in Business Administration, Supply Chain, or related field or equivalent work experience
  • 10+ years of experience in business process management, preferably in customer order management, pricing, and EDI
  • Strong knowledge of customer order management, pricing, and EDI processes
  • Experience in project management and change management
  • Ability to manage multiple priorities and work under tight deadlines
  • Proven ability to learn quickly and apply new technologies in a fast-paced environment. 

 

Preferred Qualifications

 

  • Experience in supporting customer order management, pricing, and EDI processes in a large enterprise environment
  • Knowledge of ERP systems such as Infor CloudSuite, SAP, or Oracle
  • Experience in managing cross-functional projects and teams
  • Strong understanding of supply chain management

 

What CRH Offers You

 

  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion

 

About CRH

 

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

 

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

 

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

 

EOE/Vet/Disability--If you want to know more, please click on this link

 

 

 

Date:  May 11, 2023


Nearest Major Market: Atlanta

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