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CRM Support Analyst - Atlanta, GA

Atlanta, GA, US, 30338

CRH Americas Inc.

 

 


Job ID:  421939
 

CRH is a leading global diversified building materials group, employing over 85,000 people at more than 3,600 locations in 32 countries.  Imagine a company capable of providing the modern building materials needed to build our homes, schools, communities, even the bridges and highways to get you there. We are CRH Americas, North America’s largest manufacturer of building products and the second largest globally. 

 

Job Summary

 

The CRM Support Analyst is a hands-on, team resource that has familiarity with Sales Team business processes and all aspects of Salesforce.com (SFDC), including technical requirements, system configuration, user requirements, and all related policies and procedures.

 

The primary functions of this role are:

1) Provide world class user support remotely, online, or in-person

2) Provide training support and setup support remotely, online, or in-person

3) Participate on project and sprint teams to enhance SFDC functionality and business processes

 

The position will report to the CRM Support Manager and will be an integral part of the CRH CRM support.  The candidate must be flexible and effective at working in the office and/or remotely when needed. Travel for this position is estimated to be below 10%.

 

Job Responsibilities

 

  • Understanding all aspects of SFDC configuration and technical/functional capabilities, including all changes and potential system implications related to the SFDC release upgrades (currently scheduled 2-3 times a year)

  • Supports Business Unit Trainers and Sales Operations teams during user training either in person, via telephone or email.

  • Supports Corporate Marketing’s use of SFDC, including assisting with mailing list generation/clean-up as needed and helping Marketing Department automate processes related to national marketing campaigns.

  • Develops ad-hoc reports as requested by user groups or stakeholders, and performs analysis on data as required

  • Maintain and communicate system metrics to track trends in usage and data integrity.

  • Performs ongoing system administration and helps to define long term support processes, including:

    • Manage security settings and conduct regular security/configuration audits

    • Manage new user set-ups and deactivation, including transferring ownership of accounts/contacts/opportunities for deactivated users

    • Execute configuration changes (This may involve simply changing field names or could be a more work-intensive project such a re-mapping fields and field value or doing a record update project that may require tools such as Data Loader or Excel Connector.)

    • Regularly audit data to uncover data integrity issues and/or opportunities for process improvement

    • Perform mass data imports using the API or import tools as requested by business users or trainers

    • Manage and implement customization requests by SFDC business trainers, including creating flow triggers, flow alerts, automated email responses, etc.

    • Maintain naming conventions of picklists, report folders, dashboards, etc.

    • Perform manual or automated data entry/data clean-up as required

    • Modify the sharing model as required

    • Modify case setup

    • Create and managing email and mail merge templates

    • Create and modifying list views

    • Create custom fields and modifying picklist values

    • Import and update campaign data

    • Create/Modify Lead Assignment Rules

    • Create Web Integration Links

 

Job Requirements

 

  • Salesforce.com Administrator certified preferred

  • Knowledgeable and experienced with the SFDC Lightning Experience platform

  • Strong troubleshooting / user support experience

  • Customer focused solution delivery

  • Experience with Reporting Tools and Business Intelligence tools (Tableau) highly desired but not required

  • Excellent verbal and written communication skills. Prior experience working with sales teams a plus

  • Strong technical and analytical background

 

What CRH Offers You

 

  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion

 

 

About CRH

 

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

 

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

 

CRH is an Affirmative Action and Equal Opportunity Employer.

 

EOE/Vet/Disability--If you want to know more, please click on this link

 

 

 

Date Posted:  Jun 22, 2022


Nearest Major Market: Atlanta

Job Segment: Help Desk, Information Technology, CRM, Data Entry, Business Process, Technology, Administrative, Management