Field Service Technician - Southeast

Job ID:  492335

Exempt

Hydro International, a CRH Company, is a leading global provider of advanced products, services and expertise to help municipal, industrial and construction customers to improve their water management processes, increase operational performance and reduce environmental impact. With over 40 years of experience and a reputation for engineering excellence, businesses, and public bodies all over the world rely on our products, services and integrated solutions to reduce flood risk, improve water treatment and protect the environment from water pollution. We have a network of over 80 distribution partners and serve customers in more than 40 countries. As part of CRH Infrastructure Products, we are leading the water management industry with innovative, sustainable solutions and a safety-first mindset.

The Field Service Technician shall provide customers and owners of Hydro equipment continual technical assistance and instructions in the installation, maintenance, and operation of Hydro’s wastewater and wet weather products and processes.

Key Duties

• To work closely with customer service, project engineers, sales, management, and other co-workers to ensure a professional and seamless service to our customers.
• Increases the customer’s knowledge of Hydro’s products by effectively facilitating installation, start-up, and maintenance of Hydro’s wastewater and wet weather products.
• Supervise the field installation of Hydro’s wastewater and wet weather products, as necessary.
• Coordinate and provide technical advice, assistance, and product training to customers of Hydro’s wastewater and we weather products.
• Perform inspections of Hydro’s wastewater and wet weather products in the fabrication shop and in the field.
• Aid in evaluating vendor products and developing standards to enhance performance and operation.
• In conjunction with sales and engineering, identify areas for product improvement or needs for new products.
• Maintain relations between the customer and the organization on field service matters.
• Assist customer service and sales channels in selling company’s products & services by providing technical expertise to prospective and established customers.
• Assist pilot program coordinator with technical and mechanical services for Hydro’s pilot equipment.
• Perform or assist with field performance testing of Hydro wastewater and wet weather products as required.
• Maintain a historical log of site visits and generate trip reports, including site photos, using approved forms and checklists.
• To apply requirements of BS EN ISO 9001 as appropriate within the areas of responsibility.
• To be responsible for the Health and Safety and Environmental aspects affecting self, employees, and projects in your control.

Competence & Qualifications

• A degree in a technical field is desirable but compatible work experience may be substituted for a degree.
• Candidates should have an excellent mechanical aptitude and a working knowledge of electronics, electrical systems and hold strong written and oral communication skills.
• The Field Service Technician shall have at least three years of shop or field experience in installation, maintenance, and operation of similar or related equipment.
• Self-sufficient, a problem solver, able to manager time and resources effectively.
• The candidate must possess a valid driver’s license.

Physical Requirements

• Drivers License.
• Ability to lift up to 50 pounds.
• Ability to climb stairs.
• Ability to sit at a desk/computer station for long periods of time with regular stretch breaks.
• Travel up to 75% in North America and abroad (primarily domestic).

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.