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Global Compliance Hotline Coordinator- Atlanta, GA or Dublin, IE

Atlanta, GA, US, 30338

CRH Americas Inc.



Job ID:  305899

CRH is a leading global diversified building materials group, employing over 85,000 people at more than 3,600 locations in 32 countries.  Imagine a company capable of providing the modern building materials needed to build our homes, schools, communities, even the bridges and highways to get you there. We are CRH Americas, North America’s largest manufacturer of building products and the second largest globally. 


Position Overview

This position will have primary responsibility for managing CRH’s Global Speak Up Hotline and the related case management tool and will assist in building out and improving CRH’s overall Speak Up program. This position will require management of highly confidential information and communication with all levels of business leaders and employees within the organization.


Key Responsibilities (Essential Duties and Functions)


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Promptly review and triage all incoming reports to the Hotline (identify risk level using both specified guidelines and professional judgment, notify appropriate contacts, assign investigator)
  • Input Speak Up reports received outside of the Hotline into the case management tool (“CMT”)
  • Monitor on-going report investigations (“cases”) in the CMT (follow up on progress, ensure workflow is followed, communicate with local management if necessary)
  • Manage case closures (review investigation summaries for completeness, ensure integrity of investigations and that proper outcomes and remedial actions are identified)
  • Work closely with senior managers of Legal and Compliance, Internal Audit, Security, and Human Resources on the Speak Up program
  • Communicate with business leaders throughout the organization on various topics related to the Program, including Hotline reports, investigations, statistics, and trends
  • Use of discretion in managing highly confidential information
  • Maintain business data and configurations in the CMT (stakeholder/investigator access, organizational structure, business names, settings)
  • Work with Hotline vendor’s support team to ensure any technical issues experienced with the Hotline or CMT are resolved and that any requested updates to configuration are made
  • Assist in producing and formatting regular reports on the Hotline, such as case metrics, benchmarking, and trend analysis for various levels of the business, Internal Audit, and the CRH Board
  • On an ad hoc basis, assist with various Speak Up-related initiatives, such as awareness campaigns, case studies, communications, and training programs
  • Maintain professional demeanor at all times while representing the company 
  • Regular and predictable attendance at assigned times is required 
  • Other duties as assigned by management






  • Bachelor’s Degree required
  • 3+ years of experience related to legal/compliance, hotline administration/case management, and/or data analysis
  • Preferred experience with hotline/case management system(s) such as Navex or GAN Integrity
  • Proficiency in MS Excel and PowerPoint for data analytics and reporting is essential


Work Requirements


  • Must be 18 years in age or older
  • Must pass pre-employment drug screen and criminal background check
  • Strict adherence to safety requirements and procedures as outlined in the Employee Handbook
  • Willingness to work independently within in a team environment and assist the team with other duties as required
  • Must be willing to travel and work away from home when required


Knowledge/Skill Requirements


  • Excellent judgment and decision-making skills, with the ability to recognize issues that must be acted on immediately
  • Committed to confidentiality and appropriate handling of each Speak Up report
  • Attention to detail
  • Strong interpersonal skills
  • Excellent written and verbal communication skills
  • Ability to work independently
  • Willingness to learn, be curious, ask questions


Physical Requirements


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Able to communicate with others by telephone and in person
  • Able to utilize a computer for word processing, email communication, and preparation of documents and presentations
  • May require sitting for extended periods of time


Work Environment


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • Usually, normal office working conditions
  • The noise level in the work environment is usually quiet
  • The position may require work outside of normal business hours


The statements included in this job description are not intended to be all-inclusive.  They represent typical elements and criteria necessary to successfully perform the job.  Other duties may be assigned as required.  Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


What CRH Americas Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


CRH Americas is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!


CRH Americas is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link

Date Posted:  Sep 17, 2021

Nearest Major Market: Atlanta

Job Segment: Data Analyst, Data