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Manager, Network & Communication Service Delivery - Atlanta, GA

Atlanta, GA, US, 30338

CRH Americas Materials Inc




Job ID:  264023


CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, cement, asphalt, readymixed concrete and paving and construction services in North America.  Our operations span North America with 24,100 employees at close to 1,300 locations in 44 US States and 6 Canadian provinces.


Position Overview

Reporting to the Director, Infrastructure and Operations, the Manager, Network and Communication Service Delivery is to plan, direct, and coordinate the design, installation, and connectivity of network and telecommunication systems to ensure the stable operation of the organization’s IT assets. This includes developing, configuring, maintaining, supporting, and optimizing all new and existing hardware, software, and communication links. The Manager, Network and Communication Service Delivery will also schedule and direct the activities of a team of network and communication specialists and vendors to resolve end user hardware and software problems in a timely and accurate fashion.  This role will include core leadership responsibilities for the vendor management of the enterprises SDWAN, CCaaS/UCaaS platforms, including all managed service providers responsible for supporting the enterprises LAN, WAN, and VOIP platforms.


Key Responsibilities (Essential Duties and Functions) 


Strategy & Planning


  • Design and implement short- and long-term strategic plans to make certain network capacity meets existing and future requirements including SASE.
  • Develop, implement, and maintain policies, procedures, and associated plans for network resource administration.
  • Develop and deploy methodologies for testing network performance and developing core KPIs to track network performance and availability.
  • Communication of Network and Communication strategies and performance KPI’s to business for support and engagement.
  • Establish best practices and policies for installing, configuring, maintaining, and troubleshooting hardware, software, and peripheral devices.
  • Practice network asset management, including maintenance of network component inventory, related documentation, and license management processes.
  • Establish service level agreements with end users and develop relevant KPI reporting for communications back to stakeholders.
  • Strategy and plans for enabling AIOps for network and communications through automation and machine learning. 


Acquisition & Deployment


  • Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization’s network.
  • Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts.
  • Negotiate with vendors, outsourcers, and contractors to secure network products and services.
  • Assess, approve, and administer all equipment, hardware, and software upgrades.


Operational Management


  • Manage and ensure optimal operation of all network servers, hardware and software, including firewalls, routers, switches, hubs, UPSs, and so on.
  • Creation and management of vendor KPI’s to ensure performant services are delivered that meet or exceed business requirements.
  • Implement lifecycle management processes that ensure all network and communication services are efficiently maintained throughout their entire product lifecycle.
  • Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent network and communication KPI’s.
  • Hire, direct, and administrate a contingent of network and communication specialists where necessary, support development plans, and conduct performance reviews.
  • Provide guidance to junior members of the team.






  • Bachelor’s degree in Computer-related discipline; or equivalent professional experience.
  • Minimum of 6 years of enterprise network administration.
  • Minimum of three years of responsible leadership experience in management or supervisory positions.
  • Cisco certifications are a plus but not required.
  • Working knowledge of ITIL best practices.


Work Requirements


  • Ability to travel up to 25% as required.


Knowledge/Skill Requirements


  • Demonstrated business acumen and strategic agility.
  • Strong understanding of IT Project Management principles and practices.
  • Demonstrated ability to build effective teams through appropriate recruitment / selection, coaching and employee management.
  • Ability to collaborate, establish and maintain credible and influential relationships at all organizational levels.
  • Strong oral & written communication, listening and presentation skills.
  • Demonstrated critical thinking, analytical and problem-solving skills and mindset.


Physical Requirements


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Able to communicate with others by telephone and in person.
  • Able to utilize a computer for word processing, email communication, and preparation of documents and presentations.
  • May require sitting for extended periods of time.


Work Environment


Usually, normal office working conditions.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet. The position will require work outside of normal business hours and managing a 24x7 infrastructure.


The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


What CRH Offers You


  • A culture that values opportunity for growth, development and internal promotion
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


CRH Americas is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH Americas family!


 EOE/Vet/Disability--If you want to know more, please click on this link

CRH Americas is an Affirmative Action and Equal Opportunity Employer.


Date Posted:  Mar 19, 2021

Nearest Major Market: Atlanta

Job Segment: Network, Telecom, Telecommunications, Manager, Procurement, Technology, Management, Operations