Manager of Business Relationship Management - Atlanta, GA

Atlanta, GA, US, 30328

Oldcastle Infrastructure



Job ID:  491652



Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We’re a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we’re leading the industry with innovation and a safety-first mindset.


Oldcastle Infrastructure - Built For Life from Oldcastle Infrastructure on Vimeo.




Position Overview


We are seeking a Manager, Business Relationship Management (BRM), to join our growing Information Technology (IT) organization. In this position, you will create a bridge between our business stakeholders and Information Technology teams through building partnerships with leaders, driving value, ensuring IT is plugged into strategic initiatives, drive toward collaboration and a culture of creativity, innovation, and value that fulfils our organizational purpose to reinvent the way our world is built.


Key Responsibilities (Essential Duties and Functions)


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.


  • People Management:
    • Provide leadership and knowledge empowerment for direct reports
    • Encourage knowledge sharing and collaboration among team members
    • Hold team members accountable for assigned relationships, tasks, and projects
    • Perform quarterly and annual performance reviews for each team member


  • Build Partnerships:
    • Partner with senior leaders both inside and outside of the Oldcastle Infrastructure organization to collaborate and ensure meaningful results from our strategic initiatives
    • Own the strategic relationship between IT and business stakeholders to stimulate, surface, and shape demand
    • Develop or leverage existing domain knowledge of your business partner’s organizational function
    • Build cross functional relationships for the convergence of value
    • Partner with individuals, teams, and external organizations to drive value and results
    • Maintains partner confidence and protects operations by keeping information confidential
    • Coach business leaders on how to communicate to IT specifics of what they need to improve business performance


  • Drive Value:
    • Partner with organizational leaders to identify opportunities to evaluate, sequence, and shape initiatives for strategic value
    • Identify business value rather than solutions when developing ideas; focus on digital awareness, risk assessment, business continuity, and business capability requirements
    • Innovate using knowledge and awareness of industry trends to identify new opportunities
    • Define and review requirements with business transformation teams
    • Monitor initiative progress to ensure expectations are aligned with results and ultimately value
    • Ensure that allies in strategic purpose are knowledgeable about objectives; engage as a project/program major partner including evaluating development efforts and progress against strategic plans and value creation objectives
    • Drive and ensure results across the business and technology organizations based on the principals or people, process, technology, and purpose
    • Monitors project progress by tracking activity, resolving problems, and recommending actions


  • Strategic Alignment:
    • Validate the results of initiatives to support the organization strategy through business case development, financial awareness, managing expectations, and the identification of opportunities for added value
    • Strategize with business partners to develop future technology roadmaps and explore new opportunities
    • Coach and encourage business leaders to articulate their department vision and requirements to align and drive IT contribution to organizational strategy
    • Develop a well-managed portfolio of initiatives with the PMO organization


  • Change Management:
    • Champion a culture of shared ownership of initiatives involving technology and of getting comfortable with organizational change
    • Elevate the importance of effective communication across IT and business stakeholders
    • Lead now-to-new change using positive and collaborative methods
    • Track alignment, engagement, and adoption of key initiatives across the business




Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills, and abilities.




  • Bachelor's degree in Business Administration, Engineering, Computer Science or Information Technology from an accredited college or university, or equivalent experience.  
  • At least 10+ years of increasingly responsible experience in support of business or technology operations, with 5 years at a supervisory level preferred.   
  • 5+ years of experience championing changes, i.e., leading initiatives, products, services, or interactions.
  • Relevant experience working within a large, multifaceted organization, consisting of cross-functional teams.
  • Project management experience is preferred.
  • Business Relationship Management Professional (BRMP) or Certified Business Relationship Manager (CBRM) certification is preferred.


Knowledge/Skill Requirements


  • Strong communication skills in writing, speaking, and presenting.
  • Ability to listen, build rapport and develop credibility as a strategic IT partner.
  • Skilled and experienced at conflict negotiation and problem-solving.
  • Ability to effectively work alongside and communicate with people with a wide range of skills, experience, cultures, and capabilities.
  • Capable of setting expectations with partners and achieving alignment and agreement.
  • Ability to breakdown silos within the organization and shift opinions through influence.
  • Big picture thinker with domain expertise in one or more areas of business operations; deep understanding of business terminology.
  • Experience with ERP systems – NetSuite, Microsoft Dynamics AX, SAP, or JD Edwards - is required.
  • Knowledge of CRM systems – Salesforce – is required.
  • Knowledge of core business processes such as Lead to Quote, Order to Cash, Procure to Pay, & Record to Report.
  • Demonstrates strong analytical and problem-solving skills.
  • Demonstrated ability to deliver business value through technology, balancing drive for continuous improvement with respect of local company culture and processes.
  • Demonstrated commitment toward customer service.


Work and Physical Requirements


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Office location for this position is Atlanta, GA. or remote/work from home.

  • Sitting for extended periods of time.
  • Ability to safely lift up to 50 pounds.
  • Ability to travel (overnight) as required based on business needs up to 75%.
  • Ability to drive up to 4 hours for onsite services and meetings.
  • Must pass background check, alcohol and drug testing.
  • The position may require work outside of normal business hours in response to critical incidents or business-impacting project deliverables.


Work Environment


  • Normal office working conditions in addition to industrial plant sites and quarries, require the usage of personal protective equipment, e.g., hard hat, steel-toed boots, and safety glasses.


The statements included in this job description are not intended to be all-inclusive.  They represent typical elements and criteria necessary to successfully perform the job.  Other duties may be assigned as required.  Requirements for this job are subject to modification by the Company and its designees , and reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


What CRH Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A diverse and inclusive culture that values opportunity for growth, development, and internal promotion



About CRH


CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.


If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!


Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.


EOE/Vet/Disability--If you want to know more, please click on this link




Date:  Jun 10, 2024

Nearest Major Market: Atlanta

Job Segment: Computer Science, Manager, CRM, Project Manager, Work from Home, Technology, Management, Contract