CUSTOMER SERVICE AGENT

Job ID:  506247

Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer’s signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials.     

OPPORTUNITY: CUSTOMER SERVICE AGENT

If you are a dynamic person, who likes to accomplish various tasks and are a team player, we invite you to read the description below and send us your application.

Reporting to the Customer Service Supervisor, the person will mainly assume the following tasks:

• Ensure efficient customer service (email/phone)
• Respond to price and inventory availability inquiries
• Request transport/ freight costs
• Correspond daily with customers and company representatives
• Offer the product that best meets our customer’s needs
• Order entry in ERP system
• Validate order entry accuracy in relation to purchase order (codes, prices, descriptions)
• Verify agreements for exceptions
• Calculate transport costs based on order
• Ensure inventory availability and location site (sand)
• Transportation/ logistics planning
• Prepare necessary documents for shipment of goods
• Calculate transport rates according to applicable charts
• Track deliveries
• Other related administrative tasks for customer service.

Skills required:
Essential - Perfectly bilingual

Essential - Customer service experience, preferably in an industrial environment

Essential – Proficient in Microsoft Office (word/Excel) and Outlook

Essential – High school diploma

Asset -- Experience in a large retail and distribution and EDI company

Asset- Education or experience in Logistics transport

Asset- Transportation of Dangerous Goods certificate

Asset- Knowledge of ERP system

Abilities:
Good written and grammar skills in both French and English

Customer oriented and great communication skills
Sense of organization and meticulous
Dynamic and Strong team spirit
Organized and good management of priorities

Focused and detailed oriented

We care about your health and your future:

• Complete group insurance coverage (medical, dental, vision, STD, LTD, etc): premiums paid by Employer (except LTD paid by the employee)
• Employee and Family Assistance Program (PAEF) + Telemedecine
• Group RRSP: Matching plan up to a maximum of 5% (as soon as you are hired)
• Personal Leave - three (3) days/year - Product discounts
• Vacation + paid holiday season company closure
• On-site parking with electric charging stations

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.