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CUSTOMER SERVICE AGENT -CANDIAC, QC

Candiac, QC, CA, J5R 6X1

APG Headquarters

  

Job ID: 192140 

 

A pioneer in the development of solutions for the maintenance of outdoor surfaces, Techniseal has been the world leader in polymer sand for more than 30 years and a renowned manufacturer of products for cleaning and protecting concrete pavers. Established in 1984, it is now part of the Large Oldcastle Family, a multinational building materials company, with operations in Canada, the United States and Europe.

 

POSITION : CUSTOMER SERVICE AGENT

 

Description

Reporting to the Supervisor of customer service, the candidate will be primarily responsible for the following tasks:

 

  • Ensure efficient customer service (email/phone) :
    • Respond to price and inventory availability inquiries ;
    • Request transport/ freight costs ;
    • Correspond daily with customers and company representatives ;
  • Order entry in Oldcastle software system (M3) :
    • Validate order entry accuracy in relation to purchase order (codes, prices, descriptions) ;
    • Verify agreements for exceptions ;
    • Calculate transport costs based on order ;
    • Ensure inventory availability and location site (sand)
  • Transportation/ logistics planning :
    • Prepare necessary documents for shipment of goods ;
    • Calculate transport rates according to applicable charts ;
    • Track deliveries ;
  • Other related administrative tasks for customer service.

 
Required skills:

Essential - Perfectly bilingual
Essential - Minimum of 2 years of experience in a customer service department
Essential - Proficiency in Microsoft Office software (word / excel) and Outlook
Asset- Transport experience

Asset- Transportation of Dangerous Goods Certificate
Asset - Knowledge of M3 software



Abilities:
Customer oriented
Strong sense of organization
Meticulous
Dynamic
Excellent team spirit

 

 

 

 

We are an Equal Opportunity Employer.

Nous sommes un employeur de l'égalité.


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