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IT Network Manager- Remote

Dallas, TX, US, 75244

Oldcastle BuildingEnvelope
OBE Corporate

Oldcastle BuildingEnvelope® is the leading supplier of value-added, glazing-focused, interior, and exterior products and services. We design, engineer, test, and manufacture solutions in engineered curtain walls, storefronts, and entrances, architectural glass, shower enclosures, glazing hardware, windows, railings, and more.

 

 

The IT Network Manager role with us isn’t just a job - it’s an awesome job.  This role does not exist today, so you will have a real chance to make the job your own.  We are hiring builders at OBE.  And we want to lean into your expertise to help us get better. We will give you what you need to do your job, and you will get to make an impact, every single day.  This role can be based anywhere in the United States.

 

This role is perfect for the individual who loves to lead a diverse team, and who is passionate about making a difference in their workplace. If that sounds like you, come join this industry leader!

 

Here’s What You’ll Get to Do

  • Responsible for a mission-critical service requiring stability, reliability, and performance optimization.
  • Manage all network maintenance operations and oversight of other mid-level technical resources.
  • Provide technical guidance and support in concert with the direction and leadership of the IT Network team.
  • Ensure quality and responsive services through management and delivery of ongoing preventative maintenance, assessment, and proactive monitoring.
  • Lead and coordinate IT Network Services development to ensure critical business strategies and processes are supported by systems enabling enterprise growth and flexibility.
  • Maintain and support Network, LAN/WAN (SDWAN), wireless and switch architectures, network hardware, software, and applications.
  • Provide technical and networking expertise, guidance, project management, and serve as an escalation resource for all technical network needs.
  • Provide ongoing review of capacity requirements. Provide network design, security analysis/design, implementation, definition, coordination of standards, project management, and technology research.
  • Ensure IT Business Plan objectives are successfully delivered, meeting quality, time, and budget expectations.
  • Provide leadership to the Network team by communicating vision, strategies, and objects.
  • Work with vendors and internal teams to develop and maintain product lifecycle roadmaps.
  • Stay informed of best practices in the IT Network and service delivery field; coordinate and/or evaluates new and emerging practices and technologies; recommend and promote adoption as appropriate.
  • Build trusting relationships with key business stakeholders to align/influence business and IT Network architecture.
  • Provide Key Performance Metrics (KPIs) to benchmark and make proactive decisions to ensure service levels are met.
  • Act as an escalation for network service incidents, changes, requests, and problems.

 

Stakeholder Management

  • Communicate critical incidents to the Director of Infrastructure.
  • Analyze technical performance and reliability of products, systems, and services compared to identified industry standards in order to ensure customer satisfaction.
  • Interface with key OBE vendors as required, including escalations when facing critical incidents.
  • Engage with Auditors, Legal, and external partners as needed.
  • Be the subject matter expert for all things related to Network operations.
  • Assist and recommend process and quality improvement activities for the organization.
  • Analyze incidents, patterns, and trends to identify opportunities to reduce incidents.
  • Reporting of trends and SLAs relative to overall IT performance and quality of IT systems.

 

Staff Management

  • Provide Key Performance Metrics (KPIs) to benchmark and make proactive decisions to ensure service levels are met.
  • Develop training plans for EOC Staff and facilitates cross-training and peer mentoring
  • Mentor employees on career development and performance improvement.
  • Responsible for personnel decisions, including performance review and hire/fire activities

 

Here’s What We’re Looking For

  • A Bachelor’s degree and 10 years of relevant experience
  • 8 years of Network Operations experience, including leading network team, ideally in building robust teams
  • Prior experience leading and supporting a Network Incident Management and Proactive Monitoring capability required a solid understanding of applications architecture processes, design patterns, and standards preferred
  • Experience in systems integration methods preferred
  • Prior experience interacting directly with business partners required
  • Excellent problem solving, analytical and interpersonal communication skills are a must
  • Must have a desire to achieve excellence in customer satisfaction, process, and product quality and reliability.
  • Must have outstanding organization and planning skills
  • Proven ability to solve technical challenges and pride in finding sophisticated, sustainable solutions; constantly thinking of ways to improve our productivity, reliability, and quality
  • Working knowledge of cloud platforms: Azure, AWS, and SAP
  • Proven Management background in both software and hardware infrastructure teams.
  • Experience with continuous improvement and lean initiatives.
  • Experience with large-scale global network environments conducting Internet-facing e-Commerce; BGP, OSPF, SDWAN, LAN/WAN network design, configuration, and troubleshooting.
  • TCP/IP and various Internet Protocols DNS, NAT, IPSec, HTTP/HTTPS, SSH, SSL, SNMP, NFS, IPv4, Digital Certificates, and Web Security architecture.
  • Make use of enterprise monitoring tools (SolarWinds and Splunk).
  • L2 technologies-VLANs/VLAN tagging, VTP, Spanning Tree, Etherchannel, port-channel, Gigabit/10Gigabit switched networks.
  • L3 technologies-IP Sub-netting, IP routing, BGP, OSPF, VRRP, HSRP, VRF.
  • WAN technologies; T1, Broadband, cell wireless, VPN, IPSEC.
  • Wireless Network: includes installing, configuring, and maintaining wireless network equipment, network management, and security, including 802.11 b/g/n/ac standards and industry best practices for implementing high-density WIFI solutions.
  • Firewalls, router ACLs, IPSec VPNs, DNS, RADIUS, and TACACS.
  • Strong ITIL experience.
  • Travel as needed – minimal 10% - 15%

 

What OBE Offers You

 

  • Highly competitive base pay
  • Comprehensive medical, dental, and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion

 

 

About OBE

 

OBE has a long and proud heritage. We are a collection of family businesses, regional companies, and large enterprises that together form the OBE family. OBE operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large organization.

 

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

 

OBE is an Affirmative Action and Equal Opportunity Employer.

 

EOE/Vet/Disability--If you want to know more, please click on this link

Date Posted:  Jul 15, 2022


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

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