CSR Manager - Delta, BC

Delta, BC, CA

APG Canada West


Job ID:  489912


Oldcastle APG, a CRH company, is a leading global supplier of building and landscaping products. Its product portfolio includes hardscapes and masonry, packaged cement mixes, lawn and garden materials, and composite decking sold through a variety of channels for residential and commercial use. Oldcastle APG is the leading producer of hardscapes in North America and Europe and the innovator behind many of the industry’s well-known brands: Belgard hardscapes, Echelon masonry, Sakrete bagged dry mixes, and MoistureShield composite decking. With over 260 operating locations and approximately 8,500 employees, Oldcastle APG operates across 7 countries in the U.S., Canada, and Europe.




  • Cultivate and develop opportunities to incorporate safe work practices into daily working routine; assist others in identifying and adhering to established safety procedures; be mindful of potential safety issues and report them immediately to a Supervisor, Safety Committee member or Group Health & Safety Manager


Customer Service & Order Entry


  • Review daily shipments for accuracy & margins before invoicing
  • Process and reconcile cash, debit and credit card sales
  • Work closely with production, yard and sales staff to get orders out to customers
  • Works closely with both the Finance and Sales Department to monitor credit issues with customers
  • Collaborate with Key Account Managers to provide excellent customer service
  • Manage & resolve escalated customer service issues
  • Perform regular duties of CSR – Inside Sales during periods of heavy volume
  • Ensures all orders are ready to invoice
  • Post orders in Lawson
  • May assist with the purchasing of resale products
  • Prepares reports as required
  • Other duties may be assigned




  • Project work (seasonal & for Key Account Managers) such as creating product binders and providing other promotional/information material for contractors, masons, architects, engineers, etc.


Team Management


  • Oversee and mentor the CSRs by providing leadership through the use of best practice in recruitment, retention, employee development, job enrichment/assignment initiatives and may assist in departmental succession planning
  • Coach employees by providing performance improvements plans; training and development opportunities; and creating an environment of positive employee relations
  • Onboard and provided orientations of new hires; provide new hire documentation to appropriate departments
  • Review and approve timecards for all subordinates
  • Communicate with Production team as well as yard staff regarding inventory levels
  • Collaborates with Key Account Managers to exchange information of value within the team


Administration & Back Up Support


  • Oversee general office functions such as ordering office supplies, arranging for maintenance of office equipment, etc.
  • May serve as back up for Plant Administrator during absence and vacation periods by providing information related to inventory and available product
  • Maintain general office by restocking brochures and promotional materials, price list updates, and office cleanliness
  • May arrange couriers and outgoing mail
  • May complete daily bank deposits and/or act as back up to complete daily bank deposits if CSR is on leave/vacation


Position Knowledge


  • Communication skills including excellent verbal, written, and presentation skills
  • Team building and advanced interpersonal skills
  • Time Management and problem-solving skills
  • Ability to multi-task, stay professional & composed, and organized in a high volume, fast paced environment
  • Product Knowledge
  • Position Experience/Education
  • High School Diploma, or equivalent
  • Previous sales experience (inside/customer service) is highly desirable
  • Minimum of three (3) years' supervisory experience
  • Some basic bookkeeping/accounting knowledge would be an asset
  • Advanced computer skills, specifically with Lawson (ERP), Outlook, and Excel software





  • Base salary is $68,000 - $75,000


What CRH Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A diverse and inclusive culture that values opportunity for growth, development, and internal promotion



About CRH


CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.


If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!


Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.


EOE/Vet/Disability--If you want to know more, please click on this link




Date:  Nov 20, 2023

Job Segment: Employee Relations, Inside Sales, Telemarketing, ERP, Manager, Sales, Human Resources, Technology, Management