Collections Specialist

Fayetteville, AR, US, 72703

APAC - Central-Central West Region - NWA



Job ID:  498669


APAC Central Inc., is a CRH company producing and providing crushed aggregate materials, sand, ready-mix concrete, asphalt, and performing as a regional heavy highway/infrastructure construction firm serving Arkansas, Oklahoma, and southern Missouri. APAC-Central, Inc. and its founding companies have been serving our customers since early in the 20th Century and look forward to continued success in the 21st Century!


Pay: $18 an hour, depending on expereience. 


APAC-Central is seeking a self-motivated and results-oriented Collections Specialist. The selected candidate will work in a team environment with other co-workers, accounting, sales, and management personnel. This role will require work within all facets of credit and collections in a multi-state setting.


Position Overview

Provide administrative support to the credit team with day-to-day office management needs serving both internal and external customers. The person will conduct the role in an effective, confidential, and efficient manner, while demonstrating strong customer focus. The ability to work independently, count money and prepare daily deposits.

Key Responsibilities (Essential Duties and Functions)

· Review and monitor assigned customer portfolio by making collection calls in a timely manner.

· Assist with reconciliation of customer accounts with known issues.

· Research and communicate customer remittance discrepancies.

· Gather all related documentation (check, invoice, credit memo, etc.) and prepare written communication to customer with explanation of charge-back/credit.

· Send Demand letters as requested by Credit & Collection Analyst or Credit Manager

· Research and compile support for Customer Refunds

· Assist Manager/Credit & Collection Analyst with process to turn accounts over to a collection agency.

· Assist with the process of mailing/emailing customer invoices and statements.

· Assist with gathering information on new/existing Credit Applications (send out credit reference requests, run credit reports via Dun & Bradstreet and Experian)

· Assist with weekly, monthly reporting (Aging reports by market area and DSO reports) as needed.

· Prepare and manage lien waivers for assigned customers.

· Deposit Checks daily into Bank of America via remote check scanner, count daily cash bags and prepare daily cash deposits along with scanning supporting deposit files as needed.

· Accept and follow directions of management as to daily tasks and expectations for each specific duty of the overall position.

· Regular and predictable attendance, at assigned times, is required and expected.

· Other duties may be assigned later as we continue to grow.


Work Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.


· Have a working knowledge of credit and collections, possess the ability to work independently, be detail oriented, have strong analytical and communication skills, the ability to manage assigned tasks, and be proficient in Microsoft products.

· Previous experience and working knowledge of preparing deposits.

· The ability to determine credit worthiness would be a plus.

· Devote appropriate time and effort to accomplish job tasks assigned/requested.

· Good ability to respond to common inquiries and/or concerns from customers, regulatory agencies, members of the business community and peers.

· Work closely with the Credit Manager, Credit Team, Controller, and related Accounting Management team as needed.

· Must be 18 years in age or older.

· Must pass pre-employment physical, drug screen and criminal background check.

· Strict adherence to safety requirements and procedures as per company policy.

· Willingness to work in a team environment and assist co-workers or supervisors with other duties as required.

· Must maintain current driver’s license that meets state requirements.

· Must be willing to travel and work away from home when required.

· Report to work at designated start time and work required hours.


· Highschool Diploma or GED equivalent.

· 1-2 years of experience supporting managers, preferably in a fast-paced multi-company or equivalent

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


Ÿ Able to communicate effectively with others by telephone, electronic correspondence, and in person.

Ÿ Able to utilize a computer for word processing, e-mail communication, and preparation of documents and presentations.

Ÿ May require sitting for extended periods of time.

Ÿ May require occasional lifting of objects up to 10 lbs. or using exertion forces of pushing/pulling of up to 10 lbs.


The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What CRH Americas Offers You

· A culture that values opportunity for growth, development, and internal promotion.

· Highly competitive base pay.

· Comprehensive medical, dental and disability benefits programs

· Group retirement savings program.

· Health and wellness programs.

About CRH Americas

CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

CRH Americas is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH Americas family!


What CRH Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A diverse and inclusive culture that values opportunity for growth, development, and internal promotion



About CRH


CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.


If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!


APAC Central Inc., a CRH Company, is an Affirmative Action and Equal Opportunity Employer.


EOE/Vet/Disability--If you want to know more, please click on this link




Date:  Jul 18, 2024

Nearest Major Market: Fayetteville

Job Segment: Office Manager, Administrative Assistant, Administrative