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Customer Service Coordinator - Grapevine, TX

Grapevine, TX, US, 76051

Oldcastle APG
APG South


Job ID:  426599


Oldcastle APG, a CRH company, is a leading global supplier of building and landscaping products. Its product portfolio includes hardscapes and masonry, packaged cement mixes, lawn and garden materials, and composite decking sold through a variety of channels for residential and commercial use. Oldcastle APG is the leading producer of hardscapes in North America and Europe and the innovator behind many of the industry’s well-known brands: Belgard hardscapes, Echelon masonry, Sakrete bagged dry mixes, and MoistureShield composite decking. With over 260 operating locations and approximately 8,500 employees, Oldcastle APG operates across 7 countries in the U.S., Canada, and Europe.



This position will interact with Customer Service, Operations, Finance and Sales on related tasks as needed. The primary areas of responsibility will include, but not be limited to, communications and coordination of customer projects from quote to production, troubleshooting job level logistics, ensuring customer compliance with Oldcastle terms and conditions, and ensuring excellent customer satisfaction for commercial masonry customers.


Essential Duties and Responsibilities


  • Pre-sale coordination of sales opportunities, including identification of potential projects and generating quotes to customers
  • Post-sale coordination of customer projects from job set up to ongoing deliveries and job finish, including billing for remaining materials not shipped
  • Act as coordinator between operations and sales for routine requests and ensure follow through
  • Job tracking and maintenance to ensure materials are shipped on time, and that materials not shipped within specified limits are billed accordingly
  • Manage equipment needs and locations for commercial masonry dry mix products and ensure equipment is returned to Oldcastle facility on job completion
  • Assist in production prioritization for both concrete masonry units and dry mix masonry materials
  • Administration of sales initiative programs
  • Assist with forecasting and purchasing of resale products
  • Assist with resolving billing issues and quality assurance issues
  • Generate and manage orders purchased through other Oldcastle APG companies
  • Organize marketing collateral and work with sales on reorders
  • Assist with Inventory counting process as well as discrepancy research and resolution
  • Maintain up-to-date reporting and proactive communications to sales leadership and representatives and site managers.
  • Other duties as required



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

Requirements / Education / Experience

  • High school diploma / equivalent
  • At least 1 year of experience
  • Sales, Manufacturing, and/or Accounting experience preferred
  • Proficient in Microsoft Office
  • Ability to write routine reports and correspondence
  • Ability to utilize mathematical concepts to compute rate, ratio, percent, percentages, and volume
  • Ability to solve new or existing problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Strong organizational and time management skills; must be able to maintain confidential information


What CRH Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion



About CRH


CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.


If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!


Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.


EOE/Vet/Disability--If you want to know more, please click on this link




Date Posted:  Aug 4, 2022

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Facilities, Quality Assurance, Operations, Technology