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Customer Service Rep/Estimator - Hamilton, OH

Hamilton, OH, US, 45011

Architectural Glass & Metal



Job ID:  183059


Oldcastle BuildingEnvelope®, a CRH company, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass.


Job Summary

Our location in Hamilton, OH is looking for a Customer Service Rep/Estimator to join our team. This position requires interacting with customers by providing product and service information, resolving concerns, and processing orders. Responsibilities also include evaluating bid specifications and drawings, ensuring that we know everything required to successfully bid and win the project. CSRs must follow-up with subcontractors to ensure that bids are received and follow-up on bids and budgets to close the business. We are looking for a hard worker who wants to grow and develop with us.  This position may have daily or weekend overtime as dictated by production needs.


Essential Duties and Responsibilities

•    Maintain broad knowledge of clients, products, and services of the organization
•    Listen attentively to customer needs and concerns, demonstrate empathy, and be an advocate for the customer. Document customer interactions and transactions
•    Accurate data entry of phoned, faxed and e-mailed quotes and orders in accordance with cut off times and other time constraints that may exist
•    Create stock length cost proposals for customers based on elevation take-offs, using our price book and computer software
•    Write orders, purchase requisitions, metal requests, credits and MRA’s
•    Provide pricing of change orders and backorders to ensure accurate invoicing
•    Provide detailed estimates to our customers in a timely manner.  Work from architectural drawings and specifications, shop drawings or elevation take-offs
•    Follow up on estimates and provide feedback concerning market pricing levels
•     Enter orders, door fab sheets, metal requests, and assist walk-in customers
•    Provide consultation, coordination, and assistance to our customers, sales force and internal personnel
•    Maintain detailed and organized records of bid documents, correspondence and other project specific information
•    Assist with phone coverage
•    Regular and predictable attendance including overtime 
•    The "team concept" instituted for shop floor production workers requires each worker to perform different functions on a rotating basis


Skills, Knowledge, and Ability Requirements

To be considered for this position, the following conditions must be met:

•    A minimum of 5 years previous customer service experience, required
•    A minimum of 3 years previous estimating experience, required
•    Previous customer service experience in warehouse/manufacturing industry, preferred
•    Ability to read, interpret, & understand architectural drawings and specifications and provide detailed take-offs and estimates that incorporate different building envelope solutions
•    Have experience using computer software estimating programs to prepare estimates 
•    Knowledge of aluminum glazing systems & their applications
•    Strong geometry & math skills
•    Organized, self-starter with the ability to handle numerous projects, phones, prioritize workload & work with minimal supervision
•    Must be able to communicate effectively & conduct themselves professionally; excellent written & verbal communication skills
•    Need to have good working knowledge of fabrication and installation in order to have good understanding of customer needs
•    Knowledge and experience of custom door hardware application and pricing



What CRH Americas Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


Oldcastle BuildingEnvelope®, a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!


CRH Americas is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link

Nearest Major Market: Cincinnati

Job Segment: Warehouse, Fabrication, Data Entry, Sales, Manufacturing, Administrative