Sales Support Coordinator - Harrisburg, PA

Harrisburg, PA, US, 17110

Pennsy Supply Inc



Job ID:  488758


Pennsy Supply is a CRH company. CRH is the leading vertically integrated supplier of asphalt, aggregates, cement, ready-mix concrete, and paving and construction services in North America. Our 24,100 employees at 1,300 operating locations provide our customers with top-quality, innovative products and services.


Position Overview 

This position is responsible for supporting the sales department, while ensuring the customers satisfaction, as well as creating the awareness of our business, products, and services.  This position’s main responsibility is to support sales in customer satisfaction, quoting projects, securing work, processing contracts, inputting orders, and managing projects and accounts on an ongoing basis.


Essential Duties and Responsibilities


  • Responsible for own personal safety always as well as maintaining the highest standard of safety and quality in all aspects of the job. Be familiar with and follow CRH’s 14 Fundamentals for Fatality Elimination. 
  • Meet with assigned customers and quote, build relationships, create value, and be a liaison between the customer and our operations. 
  • Develop and/or enhance industry and product knowledge within all lines of business. 
  • Participate in regular department-wide meetings to discuss issues and resolve problems. Provides support to all LOB sales efforts following up assuring edits, quotes are completed while working toward the common goal of servicing the customer's needs. 
  • Maintain Township & PennDOT customer accounts including, but not limited to; account bids, bid bonds, performance bonds, project set up, analyzing bid results based on performance and trends, delivering bids in person/and or electronically while adhering to bid date submissions.
  • Support sales team by producing all necessary reports to analyze productivity & performance of the sales team.
  • Acts as a coordinator when needed between the sales effort and their relationship with technical services, manufacturing & transportation departments working toward the common goal of servicing the customer's needs.
  • Manage customer service issues including pricing edits, credits etc. and assure satisfactory resolution to any customer concern.
  • Works with accounts receivable department to research discrepancies on accounts and resolve customer issues.
  • Maintains and manages customer intel.
  • Responsible for pulling, manipulating, and analyzing applicable reports.
  • Collaborate with other managers and employees to implement continuous improvement initiatives, technology changes, and other initiatives.
  • Produce quotes as directed.
  • Maintain/update product information in point of sales system/Q2C/Salesforce.
  • Customer quality assurance calls
  • Assists customers with resolution to invoicing and billing discrepancies.
  • Reviews customer concerns and/or feedback, provides action plan to resolve problems.
  • Promote innovation and a continuous improvement culture by supporting and driving efforts across organization.
  • Possess a working knowledge of all software (Salesforce, Quote to Cash, Viewpoint, Command, etc.) used by the various areas of responsibility and be able to produce measurable data using the reports generated by the software systems. 
  • Job site visit
  • Other duties as assigned.


Education and/or Experience


  • Must have at least 2 years related experience in customer service and sales preferred.
  • High school Diploma or GED equivalent.
  • Must submit to a drug screen and a criminal background check. 
  • Excellent computer skills and proficient in Word, Excel, Outlook, etc. 
  • Ability to do basic math.  
  • Able to work independently with attention to detail. 
  • Able to follow direction and work effectively in a team environment. 
  • Able to respond to stressful situations and customers in a professional manner. 
  • Ability to effectively prioritize assignments to meet long-term and short-term deadlines.  
  • Excellent organizational skills 
  • Able to write reports, document findings, and procedures, and to effectively present information and respond to questions from groups of managers, customers, and the public.


General Requirements 


  • Mobility to attend various meetings and events at offsite locations.
  • Hours are extended throughout the year to include nights and weekends when necessary.
  • Travel may be required.
  • Current Driver’s License and reliable source of transportation. 
  • Display a professional and courteous attitude to co-workers, supervisors, customers, and the public at all times. 
  • Strict adherence to the Pennsy Supply, Inc. Safety Manual. 
  • Strict adherence to the Pennsy Supply, Inc. policies and procedures as outlined in the employee handbook. 
  • Willingness to work in a team environment and assist co-workers or supervisors with other duties as assigned. 


What CRH Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A diverse and inclusive culture that values opportunity for growth, development, and internal promotion



About CRH


CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.


If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!


Pennsy Supply, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.


EOE/Vet/Disability--If you want to know more, please click on this link




Date:  Dec 10, 2023

Nearest Major Market: Philadelphia
Nearest Secondary Market: Harrisburg

Job Segment: Sales Support, Quality Assurance, Supply, Sales, Technology, Operations