Customer Service Representative/Dispatcher

Job ID:  501617

Helena Sand & Gravel, a CRH company, is a member of the CRH West Division; Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees.  We strive to be the preferred source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services.  We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.

Position Overview

In this role, you’ll coordinate daily deliveries with our customers, and provide answers and solutions to various customer requests. You’ll play an integral part as we stand together to reinvent the way our world is built. 

If you’re someone that takes pride in your customer service skills and thrives in a fast-paced environment, you’ll feel right at home. Limited experience? No worries! We’ll assist with training to provide you with the skills you need to be successful.

Wage: $21 - $25/hr. DOE

Company Benefits

• Medical/Dental/Vision/Prescription
• Generous Paid Time Off
• 401k with Roth option & 5% Company Match
• Profit Sharing
• 9 Paid Holidays (8 Static and 1 Floating)
• Tuition Reimbursement Program
• Employee Assistance Program
• Company Paid Life Insurance
• Short- & Long-Term Disability
• Annual Merit Raises
• Potential for Overtime
• Opportunities for Internal Mobility
• Professional Development Opportunities
• Training Provided
• Earn More with our Employee Referral Program
• Company Discounts on products, goods, services, electronics, automotive, travel & more!
• Opportunities for Community Engagement

Key Responsibilities (Essential Duties and Functions)

• Intake and verify orders via centralized call center with high call volumes.
• Maintain a pleasant and accommodating demeanor over the phone.
• Demonstrate positive and professional attitude with team members, customers, drivers, dispatchers, salesmen etc.
• Aggressively seek timely solutions to developing problems while fostering lasting business relationships with our customers.
• Schedule, dispatch, and control the appropriate level of drivers required to satisfy customer demand while maintaining safety and efficiency goals established by the company.
• Enter order data into computer system.
• Coordinate deliveries with customers, sales, quality control, operators, and other personnel as required regarding special materials needed, customer requirements, and plant and material availability.
• Maintain working knowledge of city streets and surrounding areas to assist drivers in locating specific job sites.
• Assist customers in determining the proper product, proper amount, and proper price.
• Receive and follow-up on customer complaints regarding any truck or driver problems at job sites.
• Build a strong rapport with customers, both internally and externally.
• Regular and timely attendance.
• Other tasks as assigned to meet business needs.
• Participate in and promote an inclusive work environment.

Qualifications

Minimum Requirements

• Excellent organizational, customer service and telephone skills.
• Ability to handle problems as they arise in a professional and courteous manner.
• Demonstrates ability to multi-task and prioritize workloads in a fast-paced environment.
• Demonstrates ability to communicate effectively with all departments and customers on the phone and in person.
• Proficient with Microsoft Windows/PC applications.
• Able to perform basic mathematical functions.
• Strong written and oral communication skills with high attention to detail.
• Able to work extended hours when needed.
• Must pass pre-employment-controlled substance testing.
• Must have a valid driver’s license.

Preferred Requirements

• Previous experience in the construction industry a plus but not required.

Work Environment

• Office setting
• This position is a largely sedentary; however, caution needs to be taken when lifting files, boxes, opening file cabinet drawers. To avoid injuries to hands, back, and neck, proper ergonomics should be maintained while working at desk/workstation.
• Ability to sit and stand for extended periods of time.

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Helena Sand & Gravel, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.