Dispatch Manager and Sales Representative

Job ID:  510448

Hood River Sand, Gravel & Ready-Mix, a CRH company, is a member of the CRH West Division family, values a culture of growth, development, and internal promotion. We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies. For over 80 years, we have worked to be the preferred source of quality rock products, concrete, asphalt paving, and construction services. We have been recognized by numerous organizations for our commitment to safety, customer service, and innovation.

Position Overview

The Dispatch Manager and Sales Representative is a hybrid role responsible for managing the customer service team and driving regional sales growth. This individual ensures top-tier service while actively engaging with customers to grow relationships and revenue across our materials portfolio.

Company Benefits:

• Family Culture – We treat our team like family
• Medical/Dental/Vision/Prescription
• Generous Paid Time Off
• 401k with 5% company match & profit sharing
• Potential for Overtime
• Opportunities for Internal Mobility
• Professional Development Opportunities
• Training Provided
• Tuition Reimbursement Program - We'll assist with continuing education that aligns with your career goals
• Employee Assistance Program
• Company Paid Life Insurance
• Short- & Long-Term Disability
• Earn More with our Employee Referral Program
• Company Discounts on products, goods, services, electronics, automotive, travel & more!
• Opportunities for Community Engagement

Key Responsibilities (Essential Duties and Functions):

Dispatch Management:

•           Lead, coach, and develop a high-performing customer service and dispatch team.

•           Oversee order entry, delivery scheduling, and coordination with production and logistics teams.

•           Resolve escalated customer issues efficiently and professionally.

•           Track and report on service performance metrics (on-time delivery, call response, order accuracy, etc.).

•           Optimize processes and technology to improve service workflows

Sales Responsibilities:

•           Manage a portfolio of accounts in the aggregate and ready-mix sectors.

•           Identify and pursue new business opportunities through field visits, calls, and networking.

•           Monitor all upcoming work, review bids and specifications, prepare quotes and send to customer base

•           Collaborate with operations to develop pricing strategies and project quotes.

•           Monitor market conditions and competitor activity to inform sales tactics.

•           Maintain detailed CRM records and forecast sales pipeline activity.

Qualifications: 

To perform this job successfully, an individual must be able to lead by example and perform each essential duty satisfactorily. The requirements list below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

Education/Experience

• 5+ years of combined experience in sales and customer service—preferably in construction materials.
• Demonstrated leadership experience in a customer-facing role.

Knowledge/Skill Requirements

•           Demonstrated leadership experience in a customer-facing role.

•           Strong understanding of material delivery logistics and order lifecycle.

•           Excellent communication, negotiation, and relationship-building skills.

•           Proficiency with CRM systems and dispatch/order entry platforms (e.g., Command, Apex, Salesforce, etc.

•           Valid driver’s license and willingness to travel locally for customer visits.

•           Bilingual (English/Spanish) is a plus.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is occasionally required to crawl, kneel, bend, and reach with hands and arms above their shoulders. The employee must occasionally lift and/or move anywhere up to 50 lbs. Physical abilities test will be required.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; outside weather conditions; and extreme cold and/or heat.  The noise level in the work environment is usually moderate to loud.

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

RiverBend Materials, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Hood River Sand, Gravel & Ready-Mix, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability