Quality Supervisor - Regional

Job ID:  503951

Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer’s signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials.     

Job Summary

• This position reports directly to the Regional Quality Manager
• Involved daily in the production and quality needs of the Southwest region as it relates to Premium Soils
• Hands-on supervisor with flexible working hours based on product and customer demands
• Supervise, direct, and coach quality control employees in both regions who are responsible for enforcing Good Manufacturing Practices (SOP’s – VOP’s) and other quality-related policies to meet product quality standards
• Review Production Batch Records and other manufacturing-related documents to verify compliance and record keeping for all mandated manufacturing processes, quality checks, testing, sampling, and sanitation activities
• Heavily involved with Raw Material Management, inventory of chemicals, peat and bark
• Audit quality control of raw materials, packaging components, labels, and finished products to ensure compliance with established specifications and regulatory standards
• Works with internal and external suppliers to develop testing methods and meeting quality standards
• Promote and follow quality product standards, manufacturing capability and customer requirements
• Works closely with members of management, sales and operators to develop those requirements
• Maintain and develop inspection standards to ensure finished products meet established quality criteria 1 Continuously update product quality documentation system and quality assurance procedures
• Ensure established product quality standards are understood and systems are established to verify compliance and associate’s capability to delivery upon those requirements
• Proactively identify areas where product quality and supporting systems requires corrective action
• When necessary, implement corrective action plans and monitor the effectiveness of the solutions
• Oversee the “On Hold” product program, including the status, release, and destruction of “Rejected” products
• Assist in investigating and correcting quality-related issues (including customer complaints) through collaboration with other departments (8-D’s and PDCA)
• Make proactive recommendations and offering/presenting solutions to the Quality Systems to improve quality and work efficiency
• Share knowledge, skills, and information with other personnel in the Quality Systems & Compliance Department and across functional areas. Supervisor the Training of the Workforce- Utilizing a trainer
• Assist in the implementation of policies, operating procedures, quality systems and programs which ensure proper testing, evaluation, inspection, and technical support to meet product quality standards
• Participate in all new product launches, regulatory, third party and customer audits and inspections, and corrective action response
• Maintain a fair and professional work environment that focuses on the business objectives, but also balances quality of work-life factors for employees
• Attend and participate in all appropriate meetings
• Perform other duties as directed

Job Responsibilities

• Oversight and testing of product formulations
• Inspection, testing and approval of all incoming raw materials and finished goods
• Follow all established specifications and processes
• Alert the manager to correct and deviations
• Periodically weigh bag samples to ensure quality product
• Record data accurately and completed in Quality Control Log
• Evaluate data
• Participate in out-of- specification and failure investigations, recommend corrective actions and investigate and resolve any customer grievances
• Provide/produce and prepare samples for sales as needed
• Adapt to change and overcome resistance

Job Requirements

• High School degree required; Associate degree or higher preferred
• 3+ years supervisory experience preferred
• Good written and verbal communication skills
• Able to read and follow step by step instructions and operations manuals Strong organizational skills with attention to detail
• Ability to work independently and as a member of a team
• Adequate computer skills; Microsoft Office, Excel
• Experience with lab and testing procedures preferred
• Some experience working in a manufacturing environment preferred
• Horticulture, growing experience, or gardening is a plus
• Ability to work under pressure (in an extremely fast paced environment), meet deadlines (overtime work required) and make effective decisions
• Ability to adapt to changing organizational and operational needs; ability to lead others through change
• Ability to manage multiple tasks simultaneously
• Skill in organization and prioritization, and attention to details
• Strong collaborator and leader with the ability to work across multiple functions and disciplines
• Must be able to effectively communicate ideas (verbally and in writing), be an initiative-taker and handle difficult reporting situations
• Physically located in or around the Hope, AR area or lives close enough to be able to drive to Hope, AR within 4-5 hours

• Able to travel across the L&G Southwest region 50% of the time

• Able to drive or fly to sites in L&G Southwest region, depending on distance

• Occasionally, other trips will be required outside the L&G Southwest region for training, meetings, etc

• While performing the duties of this job, the employee is regularly required to speak or hear
• The employee will be required to stand for extended periods of time
• The employee must have the ability to lift and/or move up to 50 lbs. from the ground level. The need to lift over 50 lbs. may arise from time to time – should this be the case; employees should engage in team lifting and/or use the provided equipment to safely lift
• The employee must have the capability to perform physical activities that require considerable use of arms, legs, and your whole body –bending, crouching, climbing - using steps and ladders, pushing pulling, stooping and reaching
• The employee must be able to work in varying conditions across our sites in the L&G Southwest. Those conditions are often dusty, dirty, muddy, hot, cold, wet, and noisy

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.