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Customer service representative - Metcalfe

Metcalfe, ON, CA

Oldcastle APG
APG Canada




If you don’t know already, Permacon, is a North American leader and pioneer in the manufacturing of concrete masonry and landscaping products.  Permacon operates 9 plants and employs over 450 employees on their different sites in Quebec and Ontario. Permacon is a CRH company.


We are currently looking for a Customer Service Representative to fill a position at our Metcalfe facility


Reporting to the Coordinator, the Customer Service Representative will be primarily responsible for providing exceptional service to our customers by ensuring, among other things, the accuracy of invoices and delivery of products on time.


Your responsibilities will be

• Process customer orders

• Provide the information requested by customers by email or over the phone

• Keep customer contracts up to date,

• Ensure the accuracy of invoices and the on-time delivery of ordered products,

• Maintain customer lists

• Participate in inventory management.


Qualifications required


• Three years of experience in customer service or transport logistics

• Knowledge of the construction industry, an asset

Functional French and English required

• Excellent communication and organizational skills

• Excellent customer service skills

• Good computer knowledge and skills

• Sense of teamwork and initiative

• Ability to manage stress well

• Strong problem-solving skills



Why work at Permacon?


• Competitive salary

• Dental insurance and eye care

• Long term disability insurance

• RRSP and DPSP with employer contribution of up to 5% of annual salary

• Employee assistance program

• Opportunity to gain experience in a large, growing organization!

• Employee discount



Are you ready to rise the challenge ?    APPLY RIGHT NOW !

At Permacon, diversity is one of our main assets! We therefore invite visible minorities, ethnic minorities and people living with a disability to apply.

Use of masculine gender can be adopted for ease of reading and has no discriminatory intent.

Date Posted:  Jan 8, 2022

Job Segment: Construction, Engineering