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Customer Service Representative - Mississauga, ON

Mississauga, ON, CA

CRH Canada - Cement ON

Job ID:  184199 

Work Type:  Contract 


It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.

We are building a world- class team. Make your mark!

You will be a successful addition to our team if you look at change as an opportunity to develop and contribute to the business. You will be successful in your role if you like partnering with the business, presenting new ideas and providing excellent customer service.

Position Overview

Reporting to the Customer Service Supervisor, the Customer Service Representative/Dispatcher is responsible for ensuring that all customers receive a high level of customer service by accurately entering customer orders, responding to customer inquiries, and providing customers with timely updated information regarding their deliveries. Logistics department touches many aspects of the business and provides knowledge of the business process, what we make, the application our products are used in and how it gets from CRH to our customers.

Key Responsibilities (Essential Duties and Functions)

  • Receive customer orders via phone & email
  • Provide timely and efficient service to customers, suppliers and plant personnel. Responding to inquiries, problems and delivery schedules requests from customers.
  • Successfully enter data into our operating system (SAP and Microsoft Excel)
  • Interact with delivery drivers, direct drivers to product location for loading/unloading.
  • Ensure Environmental and Health & Safety standards are maintained by: Promoting a safe work environment, documenting and reporting all related issues as per CRH policies.
  • Maintain customer relationships through handling customer complaints by; Trouble shooting all customer related service issues and providing an optimal resolution to satisfy the customers’ needs, documenting all complaints and forwarding them to various departments for further resolutions.
  • Supports other team members to complete daily transactions.


  • College Diploma preferred
  • SAP, Microsoft and BW experience preferred
  • Proficient with computer based technology including Microsoft Outlook, Microsoft Office, Google Maps and web based services

Knowledge/Skill Requirements

  • Proficient Computer skills
  • Excellent Customer Service skills
  • Excellent communication skills, both verbal and written
  • Has the ability to demonstrate leadership, can take ownership of tasks and make decisions, takes initiative and is self-motivated
  • Must have the ability to work well within a team environment
  • Strong problem solving abilities

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • This position is sedentary in nature but may require brief periods of walking and standing
  • This position may require occasional lifting of objects under 20 lbs. in weight

Work Environment

  • This position is based indoors in a climate controlled office


The statements included in this job description are not intended to be all-inclusive.  They represent typical elements and criteria necessary to successfully perform the job.  Other duties may be assigned as required.  Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Visit our website for more information: http://www.crhcanada.com

CRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.

Date Posted: 

Job Segment: ERP, SAP, Technology