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Dispatch Manager - Orlando, FL

Orlando, FL, US, 32819

Preferred Materials - Concrete



Job ID:  153382


Preferred Materials – Concrete Division, part of CRH South Division, is a leading supplier of ready mix concrete, concrete block, rebar and building materials in the state of Florida, providing the highest product quality and service in the construction industry. With headquarters in Bonita Springs, Florida, and operations in five key Florida markets, Preferred Materials provides municipalities, developers, architects, engineers, contractors, builders and suppliers a wide variety of construction materials and products. Our employees make Preferred Materials a great place to work. We promote a strong safety culture, where employees take responsibility for their own safety.




Manages all Dispatchers and Customer Service Representatives in the Central Dispatch Department, and oversees final schedule and truck assignments using computerized tracking and scheduling system for optimum truck utilization and efficiency.


Supervision Received


  • Works under general supervision.
  • Refers to V.P. for clarification and interpretation of organization policy as needed.


Primary Duties & Responsibilities


  • Establishes, communicates and assigns job responsibilities, goals and performance standards for employees within supervisory responsibility.
  • Provides leadership to dispatchers and promotes teamwork among the dispatchers.
  • Reviews final schedule to ensure quality service.
  • Resolves customer complaints in a timely manner and a professional attitude.
  • Collaborates with sales, quality control and operations personnel regarding general business conditions and specific customer orders.
  • Generates and reviews daily yardage reports and informs management of problems or potential problem areas.
  • In-person visits with customers and job sites as well as participates in pre-construction meetings.
  • Exercises direct supervision over dispatchers.
  • Performs other job-related responsibilities as needed. 




  • General knowledge of concrete and related industry practices.
  • Ability to learn the dispatching system.
  • Ability to exercise initiative and sound judgment, and to react resourcefully under varying conditions.




  • High school graduation or equivalent required.




  • Minimum of 5 years experience in ready-mix industry and at least 2 years management experience.
  • Dispatching and/or customer service experience also preferred.

What CRH Americas Offers You


  • A culture that values opportunity for growth, development and internal promotion
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


CRH Americas is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH Americas family!


Preferred Materials – Concrete Division is an Affirmative Action and Equal Opportunity Employer.

 EOE/Vet/Disability--If you want to know more, please click on this link


Date Posted:  Aug 6, 2019

Nearest Major Market: Orlando

Job Segment: Transportation, Manager, Construction, Operations, Management, Engineering