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Dispatcher-Overland Park, KS

Overland Park, KS, US, 66210

Century Concrete Inc.



Job ID:  455561

Century Concrete, Inc., a CRH company, has operated since 1982. By building solid partnerships with our communities, customers, and employees, we have nurtured solid growth. With safety first, our priority is to attract, develop and retain talented employees through a culture of high performance, career building opportunities based on mutual commitment and a balanced, high quality of life. 


Position Overview

Receives and schedules customer orders while providing quality customer service. Monitors the status of drivers in completing assigned deliveries. 


Key Responsibilities (Essential Duties and Functions)

  • Receives customer orders and enters order information into dispatch computer system.  Revises and updates orders as needed.
  • Schedules drivers and dispatches ready-mix trucks in a timely and efficient manner  to provide customer service and promote customer satisfaction.
  • Responds to customer inquiries and complaints concerning the status of orders and related issues as appropriate.  Keeps management informed of specific customer problems and concerns.
  • Observes the flow of business on dispatch monitors and notifies customers when requested delivery times cannot be met.  Reschedules deliveries or specifies the time of delay as appropriate.
  • Contacts customers regarding details for specific orders and to stimulate new orders, particularly from regular customers who have not placed orders recently.
  • Collaborates with sales, quality control and operations personnel regarding general business conditions and specific customer orders.
  • Generates and reviews daily yardage reports and informs management of problems or potential problem areas.
  • Calculates and ensures accuracy of all drivers time on a daily basis.  Notifies Accounting Department of daily time information in a timely manner.
  • Coordinates orders to maintain appropriate inventory levels of cement, fly ash, rock, sand, and/or other admixtures at all plant locations to ensure availability. Coordinates material orders with other operations personnel as appropriate.
  • Performs other job-related duties as assigned.
  • Dependable and reliable attendance.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Education/Experience

  • High school graduation or equivalent preferred.
  • One to two years experience in ready-mix dispatching and/or taking customer orders and providing customer service preferred.

Work Requirements


Knowledge/Skill Requirements

  • General knowledge of concrete and related industry practices.  Skill in performing basic math calculations such as addition, subtraction, multiplication and division in order to assist customers in calculating the amount of concrete needed.  Attention to details, communication, coordination, organization and decision making skills needed.  Ability to accurately and effectively use the computer monitoring system.  Ability to exercise initiative and sound judgment, and to react resourcefully under varying conditions.  Ability to work during evenings and on weekends as assigned.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


Work Environment


The statements included in this job description are not intended to be all-inclusive.  They represent typical elements and criteria necessary to successfully perform the job.  Other duties may be assigned as required.  Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


What CRH Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion



About CRH


CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.


If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!


Century Concrete, Inc., a CRH company, is an Affirmative Action and Equal Opportunity Employer.


EOE/Vet/Disability--If you want to know more, please click on this link




Date Posted:  Sep 12, 2022

Nearest Major Market: Overland Park
Nearest Secondary Market: Kansas City

Job Segment: Transportation, Dispatcher, Operations