Inside Sales Support - Parsippany, NJ

Job ID:  500020

Safety, Integrity, Quality are the foundation or core values on which Tilcon New York Inc., a CRH company operates.  Located in New York and New Jersey, Tilcon New York Inc. is an integrated materials company with multiple quarry locations, water terminals, heavy highway construction division, asphalt and recycle plants.  Tilcon manufactures sells and ships, made in the USA, products of crushed stone, asphalt, sand, gravel and recycled materials throughout New York, New Jersey, and some areas of Pennsylvania.  Growth opportunity, professional development and a culture of support and resources are provided to each employee for their personal growth and success within Tilcon New York Inc., and CRH.

Position Overview

This is an office based, sales support role within Tilcon NY Inc.’s Commercial Department. The role is tasked with supporting the growth and maintenance of Tilcon’s customer base by updating customer records, pricing, and various Tilcon systems.

The primary functions of this role are to support the sales process (quote – payment) by maintaining accurate pricing and sales order records for all company systems and making sure that all processes and procedures are followed. This role will work with both the internal and external sales teams and will at times help perform the functions of inside sales.

Key Responsibilities

• Process customer requests received via email and telephone in a timely manner.
• Enter and verify pricing and cartage rates on sales orders.
• Maintain tax exempt certs and system status.
• Run and Analyze reports to show pricing errors.
• Maintain system efficiency.
• Maintenance and general support sales systems and documentation.
• Troubleshoot problems reported by users while analyzing data for pricing issues.
• Work with insides sales and understand and perform the duties of inside sales at times.
• Deal directly with customers and other sales team members on problems and solutions.
• Must be able to effectively communicate with both customers and other team members.
• Regular and timely attendance is required.
• Other duties will be assigned from time to time.

Qualifications

To perform this job a person must be able to handle and analyze large amounts of data and identify problems and work with the customer and sales team towards a solution.

Education/Experience

• Minimum of two years of experience in a Sales/Marketing position or equivalent position with a customer service focus
• Previous experience in construction material sales preferred
• Preferred experience in Customer Relations Management, quote management system, MS Office Excel, company ERP software as required.

Knowledge/Skill Requirements

• Ability to negotiate skillfully in tough situations with both internal and external groups.
• Highly developed oral, verbal and written communication skills and an ability to work with management and peers.
• Develop knowledge of the organization and its functions to understand the decision making process and its effects on efficiencies and cost control. The ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
• Demonstrate effective skills in dealing with employees at all levels.
• Ability to be a self-starter and able to operate under general guidelines.
• Ability to effectively work with customers, employees, and suppliers.
• Ability to provide and understand detailed information regarding specifications of products.
• Ability to perform under deadline pressure.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to communicate.  The employee is required to remain stationary and move for periods of time.  The employee is required to use a computer for extended periods of time.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust to focus.  Employees in this job may continuously use fine motor skills, repetitive motions, move left and right.  They may frequently move and reach.  This position requires an employee to frequently move 0-25lbs and occasionally move 25-50lbs. 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to work in an office setting to on a computer using fingers and hands to make key strokes. 

The noise level in the work environment is usually quiet.  The employee will be working with others continuously. 

Competencies

• People, Character, Performance, and Innovation – formally and visibly demonstrate support and understanding of CRH and Tilcon’s core values.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Strategic Mindset- Seeing ahead to future possibilities and translating them into breakthrough strategies.
• Collaborates- Building partnerships and working collaborateively with others to meet shared objectives
• Drive Results- Consistently achieving results, even under tough circumstances

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Tilcon New York Inc., a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.