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Customer Service Representative - Perrysburg, OH

Perrysburg, OH, US, 43551

Oldcastle BuildingEnvelope
Architectural Glass & Metal



Job ID:  402080


Oldcastle BuildingEnvelope®, a CRH company, is the leading supplier of value-added, glazing-focused, interior and exterior products and services. We design, engineer, test and manufacture solutions in engineered curtain wall, storefronts and entrances, architectural glass, shower enclosures, glazing hardware, windows, railings and more.




We are seeking a full-time Technical Customer Service Representative Coordinator for our Perrysburg, OH location. This position involves serving customers by providing product and service information, resolving product and service problems, processing orders, and serving as an ambassador (customer advocate) between the customer and the company.


Essential Duties and Responsibilities


  • Provides day to day management of established customers including quote creation through order processing, including, but not limited to:
    •  Verbal Communication ( Ex. Phone calls)
    • Written Communication (Ex. Email, Faxes)
  • Responsibility for processing orders include:
    • Applying proper manufacturing standards to customer requests
    • Reading customer diagrams that include product and part specifications
    • Order creation and input into AS400 system
    • Troubleshooting or researching customer issues
  • Coordinate between sales and production and prioritizing activities to meet customer deadlines
  • Communicate and follow-up with customers to determine expected delivery date and time
  • Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; and following up to ensure resolution
  • Answer telephone promptly and transfer callers to appropriate departments
  • Greet customers in a courteous, friendly, and professional manner through written and verbal communication
  • Other duties as assigned
  • Regular and predictable attendance, the ability to safely perform tasks, and adherence to all safety policies and procedures are essential functions of the job




  • Basic Windows® based computer skills and an ability to type numbers with accuracy
  • Strong mathematical skills, including ability to read fractions and decimals
  • Ability to learn how to read customer diagrams that include product and part specifications
  • At least one (1) year of experience in a manufacturing, construction, or technical based customer service environment
  • High School Diploma or GED equivalent
  • Organized, self-starter with the ability to handle numerous projects, phones, prioritize workload & work with minimal supervision
  • Must be able to communicate effectively & conduct oneself professionally; excellent written & verbal communication skills
  • Ability to work in a team setting with individual responsibilities
  • Prior experience with Microsoft Outlook, preferred
  • Associates degree, preferred




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.


Additional Information


  • Only online applications will be accepted
  • When applying, please provide full employment history
  • Pre-employment background screening will be conducted on qualified applicants after acceptance of job offer


What CRH Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion



About CRH


CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.


If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!


CRH is an Affirmative Action and Equal Opportunity Employer.


EOE/Vet/Disability--If you want to know more, please click on this link




Date Posted:  May 2, 2022

Nearest Major Market: Toledo

Job Segment: Mid-Range, Design Engineer, Technology, Engineering