Customer Service Representative and Dispatcher

Salem, OR, US, 97302

RiverBend Materials



Job ID:  489607


RiverBend Materials, a CRH company, is a member of the CRH West Division family, values a culture of growth, development, and internal promotion.  We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies.  For over 80 years, we have worked to be the preferred source of quality rock products, concrete, asphalt paving, and construction services.   We have been recognized by numerous organizations for our commitment to safety, customer service, and innovation.  


What You’ll Do

In this role, you’ll work both independently and with a team to provide top-tier customer service. You’ll take incoming calls, receive orders, schedule daily deliveries, and address customer issues as they arise. If you’re someone that takes pride in your organizational and multitasking skills, enjoys finding creative solutions to fill a customer request, and thrives in a fast-paced environment, you’ll feel right at home here. Once strong skills are shown as a customer service representative, you will have the opportunity to move to our concrete dispatch team. Our dispatch team works creatively to solve customer needs using the logistics and data of multiple systems and is the perfect next step for those looking to continue their career growth with us. Our ideal candidate will have knowledge of the service area in Salem, Corvallis, and Eugene, preferably in the transportation and construction industry. However, drive and willingness to learn will give anyone the opportunity to grow with our team. By ensuring our customer connections are strong, you will play an integral part as we stand together to reinvent the way our world is built.


Location: Salem will be the primary reporting location. The job may require travel from time- to-time, but not on a regular basis, to our various sites in Salem, Eugene, and Corvallis to our various job sites.  


Wage: $20.55+/hr DOE w/ potential for overtime during our busy season.


Shift: M-F, full time. Some Saturdays may be needed due to business demands.


What You Can Do (Qualifications)

Minimum Qualifications

  • Excellent organizational, customer service, and telephone skills.
  • Demonstrates ability to multi-task with high attention to detail and prioritize workloads in a fast-paced environment both independently and as part of a team.
  • Ability to always display a professional and courteous attitude when communicating with co-workers, supervisors, and the public.
  • Ability to handle problems as they arise in a calm manner.
  • Ability to add, subtract, multiple and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute, rate, ration, percent, land to draw, and interpret bar graphs.
  • Proficient with Microsoft Windows applications, ideally having exceptional typing skills, and a basic understanding of various computer commands and shortcuts.
  • Safety minded professional who demonstrates good performance, attendance, and punctuality.
  • Must pass pre-employment physical exam and pre-employment controlled substance testing.
  • Demonstrates the ability to work overtime, nights, and weekends/holidays as needed.
  • Demonstrates the ability to conform to and maintain OSHA, MSHA, DOT and all other company or state rules and regulations.
  • Must have current US Authorization to work or ability to obtain without company assistance prior to start date.


Preferred Qualifications (nice to have but not required)

  • Bilingual (English/Spanish) - Ability to speak, read and write fluently.
  • Trucking and construction related industry experience.


Why you might like this role…

  • Customer service and keeping up customer relationships is very important to you.
  • You are confident in your ability to articulate and enjoy creative problem solving to help fill a customer’s needs.
  • You shine in an organized, fast-paced environment.
  • You possess strong analytical skills and a keen attention to detail and use the resources available to you.
  • You enjoy scheduling and communication with both internal and external customers.
  • You don’t mind occasional travel to assist the business at various job sites located in the Salem, Corvallis, and Eugene areas.
  • You want a career with expansive growth potential, and you’re motivated to learn the ins-and-outs of the business to watch your career soar. Once you've gained a solid understanding of our business (which we will help you learn after starting), you'll have the opportunity to chart your career path. Whether you choose to specialize as a dispatcher or explore opportunities across different departments including sales, we empower you to take control of your career growth.


Key Responsibilities (Essential Duties and Functions)

  • Intake and verify orders via centralized call center.
  • Must be able to perform in high call volume situations while multitasking with plants, team members in the office while sitting for long periods of time.
  • Maintain a pleasant and accommodating demeanor over the phone and always demonstrate positive and professional attitude with team members, customers, drivers, dispatchers, salesmen etc.
  • Aggressively seek timely solutions to developing problems while fostering lasting business relationships with our customers.
  • Schedule, dispatch, and control the appropriate level of drivers required to satisfy customer demand while maintaining safety and efficiency goals established by the company.
  • Demonstrates ability to multi-task and prioritize workloads in a fast-paced environment.
  • Must be able to navigate various computer systems. Needs to be familiar with our local delivery areas and must be able to assist drivers in finding jobsites.
  • Must be able to work overtime and varying shifts including early mornings, late afternoons, and Saturdays.
  • Record accurate delivery and product information on order; negotiate delivery times with customers.
  • Attention to detail is imperative to accurately record delivery and product information into command dispatch system with ability to negotiate delivery times with customers.
  • Promptly communicate with supervisors on any flaws in material.
  • Take action to avoid potential hazards or obstructions.
  • Other tasks and duties as assigned to meet business needs.
  • Regular and timely attendance.
  • Participate in and promote an inclusive work environment.



  • Medical/Dental/Vision/Prescription
  • Generous Paid Time Off
  • 401k with Roth option & 5% Company Match
  • Profit Sharing
  • 9 Paid Holidays (8 Static and 1 Floating)
  • Tuition Reimbursement Program
  • Employee Assistance Program
  • Company Paid Life Insurance
  • Short- & Long-Term Disability
  • Potential for Overtime
  • Opportunities for Internal Mobility
  • Professional Development Opportunities
  • Training Provided
  • Earn More with our Employee Referral Program
  • Company Discounts on products, goods, services, electronics, automotive, travel & more!
  • Opportunities for Community Engagement.


Work Environment:

  • Office setting
  • This position is largely sedentary; however, caution needs to be taken when lifting files, boxes, opening file cabinet drawers.
  • To avoid injuries to hands, back, and neck, proper ergonomics should be maintained while working at desk/workstation.
  • Ability to sit and stand for extended periods of time.


The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


What CRH Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A diverse and inclusive culture that values opportunity for growth, development, and internal promotion



About CRH


CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.


If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!


RiverBend Materials, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.


EOE/Vet/Disability--If you want to know more, please click on this link




Date:  Dec 7, 2023

Nearest Major Market: Salem

Job Segment: Transportation, Dispatcher, Construction, Operations, Engineering