Customer Service Representative

Job ID:  479765

APAC Central Inc., is a CRH company producing and providing crushed aggregate materials, sand, ready-mix concrete, asphalt, and performing as a regional heavy highway/infrastructure construction firm serving Arkansas, Oklahoma, and southern Missouri. APAC-Central, Inc. and its founding companies have been serving our customers since early in the 20th Century and look forward to continued success in the 21st Century!

 *$1,500 Referral Bonus

Job Description Summary

The Customer Service Representative will be responsible for taking customer orders for ready mix concrete in a detailed, timely and professional manner, and recording accurate billing, delivery and product information on that order. This position requires the employee to perform a wide variety of Customer Service functions including, but not limited to, the following:

• Take and Process Customer Orders for ready mix concrete
• Ensure accurate addresses and delivery instructions are on the order
• Ensure accurate contact data including name and phone number of the person placing the order is recorded
• Enter orders into ticketing system for billing and delivery
• Prepare quotes and coordinate pricing with Sales Department
• Communicate customer needs with point of sale locations
• Coordinate with the Sales, Production and Quality Control departments to ensure the proper products are sold to meet the customer needs and specifications
• Ensure proper account and billing information is used when entering orders
• Coordinate with dispatch to ensure customer delivery expectations are met
• Notify customers in advance of late deliveries or delays in service
• Organize and send requested reports and/or order information to customers
• Keep the Customer Service/Dispatch Manager and Sales Department informed of problems or concerns throughout the day that may require their knowledge or attention
• Take sales orders from sales representatives and customers by phone or other means and ensure compliance with all applicable SOX requirements
• Run credit card and check approvals
• Distribute e-mailed customer purchase orders
• Other duties and responsibilities as assigned

Requirements

• Candidate must be energetic with the ability to work in a fast-paced team atmosphere that focuses on customer needs
• Strong computer skills
• Demonstrate the ability to work independently, without direct supervision
• Demonstrate good performance, safety and attendance
• Demonstrate a willingness to work overtime and weekends as needed
• Demonstrates ability to work and communicate well with Supervisors, Dispatchers, Drivers and other employees
• Demonstrate the ability to conform to and maintain MSHA, OSHA, DOT and all other company or governmental state rules and regulations.
• Regular and predictable attendance at assigned times is required
• Drug screen and background check required

Education/Experience

• High school graduate or equivalent

Preferences

• Experience with Microsoft Office including Outlook, Word and Excel
• Prior customer service experience

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

APAC Central Inc., a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.