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Customer Service Representative - Sumterville, FL

Sumterville, FL, US, 33585

Ash Grove Cement Company

 

 

Job ID:  427979

 

Ash Grove Cement, a CRH company, provides Portland and masonry cements to help build the foundation and infrastructure for the world around us.  We ship millions of tons of cement from our plants and network of terminals located across North America. When you work for Ash Grove, you are connecting to something bigger. We stand together to reinvent the way our world is built. Join our team and help Ash Grove build America.

 

Summary


Assist customers in the scheduling and on-time delivery of cement and resolve any issues encountered during the process. Work closely with commercial and operations teammates to ensure complete customer satisfaction. Works under general supervision on routine duties with standard procedures and policies in a very fast-paced environment. Reports to Customer Service and Logistics Manager.

 

Responsibilities

 

  • Answer sales phone lines to assist customers in placing cement orders, available after hours.
  • Assist in resolving customer and carrier issues over shipments, billing, invoices, etc.
  • Assist in rearranging deliveries with haulers to accommodate customer schedules.
  • Use phone/e-mail/excel and S4 Hana to dispatch bulk/packaged loads for appropriate plant and carrier.
  • Maintain a log of daily shipments and produce daily final for the carrier.
  • Input data and provide reports regarding various accounts, shipments, and carriers when requested.
  • Check shipments to ensure correct price, freight charges, and customer information on a weekly basis.
  • Make modifications such as diversions, material returns, and additional freight and price deviations.
  • Balance daily reconciliation reports for Florida plants with the daily tickets and S4 Hana
  • Submit new customer account requests to the IT team.
  • Assist in month-end reports for accounting and audit purposes and assist in documentation pertaining to freight and pricing.
  • Maintain the status of billing and check the accuracy of monthly invoicing. Distribute invoices via mail/email at the month-end close.
  • Assists load-out personnel when issues arise.
  • Run/monitor credit exposure report.

 

Skills

 

  • Proficient in English, written and verbal communication  (Required)
  • Demonstrated good customer service skills (Required)
  • Ability to use Microsoft Office (required)
  • Prior use in S4 Hana (Preferred)
  • Ability to multitask in a very fast-paced environment (Required)

 

Experience

 

  • 3 years of experience in customer service setting (Required)
  • Experience in transportation and/or logistics (Preferred)

 

Education

 

  • H.S. Diploma/GED Required

 

What CRH Offers You

 

  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion

 

 

About CRH

 

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

 

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

 

Ash Grove Cement, a CRH company, is an Affirmative Action and Equal Opportunity Employer.

 

EOE/Vet/Disability--If you want to know more, please click on this link

 

 

 

Date Posted:  Aug 6, 2022


Nearest Major Market: Orlando