Customer Service Representative

Job ID:  503645

APAC Central Inc., is a CRH company producing and providing crushed aggregate materials, sand, ready-mix concrete, asphalt, and performing as a regional heavy highway/infrastructure construction firm serving Arkansas, Oklahoma, and southern Missouri. APAC-Central, Inc. and its founding companies have been serving our customers since early in the 20th Century and look forward to continued success in the 21st Century!

Pay: $19-$21an hour.

Position Overview

The Customer Service Representative position is responsible for functions including but not limited to having a good understanding of the ready-mix, construction, asphalt, paving and sand & gravel business. The Customer Service Representative needs to be familiar with the delivery area and must be able to assist lost drivers in finding jobsites, determine travel times to jobs and determine best plant location to service job. Needs to be familiar with different truck capacities, plant loading capacities, and what products are available at the various plants and sites.

Key Responsibilities (Essential Duties and Functions)

· Answer the phone promptly with a pleasant and accommodating tone of voice.

· Take the customer orders in a detailed, timely and professional manner and record accurate delivery and product information on the order.

· Deliver top notch customer service company foremen, all plants/worksites, as well as outside customers.

· Build rapport with customers and establish good working business relationships

· Keep the needs and requirements of the construction division and customers first and foremost.

· See that proper materials and adequate inventory levels are maintained at sites.

· Must be aware of special jobsite conditions that require specific trucks, spacing, slump requirements, etc.

· Accurately record, maintain, and review driver time cards.

· Log driver service hours.

· Schedule random drug tests and Department of Transportation physicals for drivers.

· Screen applicants for qualified employees for positions company-wide.

· Work closely with maintenance shops to schedule equipment repairs and services.

· Work closely with payroll to ensure all time cards are entered properly.

· Hold weekly driver meetings for all truck drivers to discuss issues.

· Regular and predictable attendance at assigned times is required.

· Other duties as may be assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Education/Experience

· Minimum of a high school diploma or general education degree (GED) required. AA degree or college level experience preferred.

· Valid state driver’s license and satisfactory driving record is required.

· Two to four years of experience working in a dispatching environment.

Work Requirements

· Must be 18 years in age or older.

· Must pass pre-employment physical, drug screen and criminal background check.

· Strict adherence to safety requirements and procedures as outlined in the Employee Handbook.

· Willingness to work in a team environment and assist co-workers or supervisors with other duties as required.

· Must be willing to work nights and weekends when necessary.

· Must have the ability to work without close supervision.

Knowledge/Skill Requirements

· Effective verbal and written communication skills and an ability to work with management.

· Demonstrated, effective skills in dealing with employees at all levels.

· Ability to operate office equipment including, but not limited to: computers, copiers, ten key adding machine, printers, etc.

· Proficiency in personal computers/word processing, spreadsheets/databases, and relevant software packages.

· Ability to accurately schedule trucks for foremen’s daily use and schedule transports for efficient equipment moves.

· Knowledge of asphalt, paving, construction, sand & gravel, and ready mix business.

· Ability to analyze issues independently.

· Ability to perform under deadline pressure.

· Ability to understand and follow complex verbal and written instructions.

· Ability to meet attendance schedule with dependability and consistency.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Ÿ Able to stand, walk, use hands and fingers to manipulate objects, talk and hear.

Ÿ Vision abilities (with correction) include close, distance, peripheral, depth, and the ability to adjust focus.

Ÿ The employee is frequently required to sit and use hands.

Ÿ The employee is occasionally required to stand and walk.

Work Environment

Ÿ Standard office environment.

Ÿ Tempo is fast-paced with deadlines.

Ÿ The noise level in some areas of the work environment may be moderate.

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

APAC Central Inc., a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.