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Customer Service Representative (Dispatch Main Office) - Albany, NY

Albany, NY, US, 12211

Callanan Industries Inc

Job ID:  360374

Callanan Industries, Inc., a CRH Company, was founded in 1883 as an aggregate mining company.  Over a century later, Callanan Industries, Inc. continues to be a leading supplier of paving materials and construction services, providing a complete range of high quality aggregates, asphalt paving, and ready mix concrete products to state, federal, municipal, commercial, and private customers with operations throughout New York State.  Callanan Industries, Inc. was purchased by CRH Americas in 1985.  



Job Description Summary

The Customer Service Representative answers the phone promptly with an accommodating tone of voice, takes the customers order for ready-mixed concrete in a detailed, timely and professional manner, and records accurate delivery and product information on that order. This position reports directly to the Dispatch Manager.  This position requires the employee to perform a wide variety of Customer Service functions including, but not limited to, the following:

  • Take and Process Customer Orders ready-mixed concrete
  • Ensure accurate addresses and delivery instructions are on the order
  • Be sure to get the name of the person ordering the concrete and also a phone number where they can be reached if you need to get a hold of them for any reason
  • Make sure the mix that the customer is ordering is correct for that job or project. Contact the QC or sales department if a different mix is required
  • Always schedule the order into the closest delivery plant to the job site
  • Make every effort to give the customer the delivery time they need
  • Call customers in advance of late deliveries or delays in service
  • Organize and send requested reports and/or order information to customers
  • Keep the Customer Service/Dispatch Manager and sales department informed of problems or concerns throughout the day that may require their knowledge or attention
  • Communicate directly with the Customer Service/Dispatch Manager regarding any available delivery slots when the schedule books up
  • Other duties as assigned


  • Candidate must be energetic and customer friendly with the ability to work in a fast paced team atmosphere that focuses around the customer in the concrete & construction industry.
  • Strong computer skills
  • Demonstrate the ability to work independently, without direct supervision
  • Demonstrate good performance, safety and attendance
  • Demonstrate a willingness to work overtime and weekends/holidays, especially during the summer season where it’s not unusual to work 60 or more hours per week
  • Demonstrates ability to work and communicate well with Supervisors, Dispatchers, Drivers and other employees
  • Demonstrate the ability to conform to and maintain MSHA, OSHA, DOT and all other company or governmental state rules and regulations.
  • Regular and predictable attendance at assigned times is required
  • Drug screen and background check reqiored before being employed by Clemente Lathan Concrete/Callanan Industries, Inc.



  • Ready-mixed experience preferred but will train the right people
  • High school graduate or equivalent



  • Experience with Microsoft Office including Outlook, Word and Excel
  • Prior experience in the readymix field


What CRH Americas Offers You


  • A culture that values opportunity for growth, development and internal promotion
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


CRH Americas is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH Americas family!


Callanan Industries, Inc is an Affirmative Action and Equal Opportunity Employer.

 EOE/Vet/Disability--If you want to know more, please click on this link


Date Posted:  Jan 7, 2022

Nearest Major Market: Albany

Job Segment: Transportation, Construction, Operations, Engineering