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Customer Service Team Lead - Bartlesville, OK

Bartlesville, OK, US, 74003

Lawn & Garden Central

 


Job ID:  234599

 

Lawn & Garden,  a CRH company, a division within Oldcastle APG, is one of the largest manufacturers of bagged and bulk decorative mulch, soil, stone, and limestone products in the nation with over 40 production facilities.  We take pride in serving a diverse group of customers including independent garden centers, mass retailers, landscapers, contractors, and homeowners.

 

Job Summary

 

Responsible for overall leadership and management of customer service representatives (CSRs), client relationships, transportation, and sales processes.

 

  • Research problems reported by CSR’s, sales representatives or by customers and negotiate a resolution 
  • Creation and modification of existing policies and processes used by the CSR and front counter teams
  • Checking sales orders for accuracy and monitoring sales order processing
  • Train and support new CSR’s
  • Work diligently with customer service staff to ensure prompt resolution of issues, complaints, or incidents
  • Assists CSRs in receiving and processing orders
  • Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

 

Supervisory Responsibilities

 

  • Train and manage CSR’s performance and output
  • Reviews performance, attendance, and responsible for development plans, along with implementing accountability
  • Leads and coaches by example

 

Requirements / Education / Experience

 

  • High School diploma or GED or equivalent in related experience, plus 2-3 years’ experience in Customer Service, Client Relations, Sales and Service or related field; or equivalent in education, experience or technical training.
  • College degree preferred, but not required
  • Exceptional organizational and problem-solving skills
  • Excellent communications skills, (verbal and written)
  • Skilled in Microsoft Office suite
  • Experienced with CRM systems and other order process software
  • Attention to detail
  • Pleasant phone personality
  • Ability to multi task

 

What CRH Americas Offers You

 

  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion

 

About CRH Americas

 

CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

 

Lawn & Garden, a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH family!

 

CRH Americas is an Affirmative Action and Equal Opportunity Employer.

 

 EOE/Vet/Disability--If you want to know more, please click on this link

Date Posted: 


Nearest Major Market: Tulsa
Nearest Secondary Market: Oklahoma

Job Segment: Temporary, Manager, CRM, Contract, Management, Technology