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Dispatcher/Customer Service Rep - Columbus, OH

Date: Aug 1, 2019

Location: Columbus, OH, US, 43207

Company: CRH


Job ID:  153927


The Shelly Company, a CRH company, is a vertically integrated supplier of aggregates, asphalt, ready mix concrete and paving services throughout the state of Ohio. Our commitment to quality drives us to use the most modern, efficient and environmentally friendly technology in our industry. The Shelly Company is known throughout the industry for innovation, quality and for our commitment to safety.


Position Overview

Schedule and dispatch trucks for conveyance of materials. Duties may include using radio, telephone, or computer to transmit assignments and working closely with internal and external parties for utilization and efficiency of projects and materials.


Key Responsibilities (Essential Duties and Functions)

The duties and responsibilities include but are not limited to the following:

  • Provides a central communication link for the Division transportation department through accurate and proficient operation of email, phone, cell phone, JWS (aggregate) dispatch system.
  • Schedules brokered trucks for both internal and external aggregate projects for both day and night work. Ensures proper coverage and efficient utilization of available brokered trucks. 
  • As issues arise, takes appropriate action. Communicates with the appropriate parties, such as internal project managers, forepersons and external customers to solve transportation related problems.
  • Assists in maintaining broker files to make sure that all trucking companies are compliant. Maintains broker relationships and follow up on all service issues related to trucking and delivery of products.
  • Reviews incoming billing and pay inquiries from trucking companies. Forwards audited, corrected, and/or edited trucking bills to the billing department for prompt payment.
  • Assists sales and estimating departments when bidding jobs by reviewing appropriate haul routes to project locations, estimated volume demand and setting aggregate and asphalt delivery rates accordingly.
  • Excellent oral and written skills – Collaboration with customers and internal workgroups. Customer Service oriented.
  • Detail oriented with exceptional time and organizational management skills. 
  • Business and financial acumen – able to manage and visualize operational and financial outcome in the moment from day to day.   
  • Proficiently uses various pieces of office equipment such as personal computer, adding machine, photocopier, facsimile machine, etc. as required.
  • Proficient with Windows, Outlook, Excel, Word, and PowerPoint.


Other Requirements


  • Displays a professional and courteous attitude to co-workers, supervisors, and the general public at all times.
  • Must be willing to travel and work away from home when required.
  • Must be willing to work nights and weekends when necessary.
  • Report to the assigned job site ready to begin work at the designated start time.
  • Strict adherence to safety requirements and procedures as outlined in the Manual of Safety Practices and Procedures.
  • Strict adherence to Shelly Company policies and procedures as outlined in the Company Book of Policies.
  • Willingness to work in a team environment and assist co-workers or supervisors with other duties as required.  
  • Timely and regular attendance is an expectation of performance for all Shelly Company employees. Employees will be held accountable for adhering to their workplace schedule.
  • Ensures that the workplace is kept in a neat, clean, tidy and safe condition. 




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 


  • Education and Experience
    • High school diploma or general education degree (GED)
    • College degree a plus; or four to six years related experience and/or training; or equivalent combination of education and experience. 


  • Language Skills
    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  
    • Ability to write routine reports and correspondence.  
    • Ability to speak effectively to customers or employees of organization.


  • Mathematical Skills
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
    • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


  • Reasoning Ability
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  
    • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


Physical Requirements


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
  • The employee frequently is required to climb or balance.  
  • The employee is occasionally required to sit and stoop, kneel, crouch, or crawl.
  • The employee must regularly lift and/or move more than 10 pounds.
  • Specific vision abilities required by this job include distance vision, peripheral vision, and depth perception.

Work Environment


  • While performing the duties of this job the employee’s primary environment will be in an office setting, the employee could work near moving mechanical parts and in outside weather conditions and may be exposed to wet, humid condition airborne particles, extreme heat or cold or could be exposed to vibration if visiting work sites.
  • The noise level in the work environment is usually quiet but may require protective equipment when visiting noisy areas. 


The statements included in this job description are not intended to be all-inclusive.  They represent typical elements and criteria necessary to successfully perform the job.  Other duties may be assigned as required.  Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


What CRH Americas Offers You


  • A culture that values opportunity for growth, development and internal promotion
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


CRH Americas is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH Americas family!


The Shelly Company is an Affirmative Action and Equal Opportunity Employer.

 EOE/Vet/Disability--If you want to know more, please click on this link


Nearest Major Market: Columbus

Job Segment: Transportation, Dispatcher, Outside Sales, Operations, Sales