Customer Service Representative - Defuniak Springs, FL

Job ID:  489926

Oldcastle APG, a CRH company, is a leading global supplier of building and landscaping products. Its product portfolio includes hardscapes and masonry, packaged cement mixes, lawn and garden materials, and composite decking sold through a variety of channels for residential and commercial use. Oldcastle APG is the leading producer of hardscapes in North America and Europe and the innovator behind many of the industry’s well-known brands: Belgard hardscapes, Echelon masonry, Sakrete bagged dry mixes, and MoistureShield composite decking. With over 260 operating locations and approximately 8,500 employees, Oldcastle APG operates across 7 countries in the U.S., Canada, and Europe.

SUMMARY

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to client inquiries or issues. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist customer with product questions, ordering, order tracking, complaints, and problems
• Enter orders into system for billing and delivery
• Prepare quotes and coordinate mailings of literature and samples
• Coordinate delivery schedules with dispatch
• Keep merchandise & sales brochures stocked on shelves
• Retrieve needed information for credit department
• Issue credits or debits accurately when applicable
• Answering incoming calls and managing voicemails
• Taking sales orders from sales representatives and customers by phone, radio, email, and text message
• Assisting walk-in counter customers
• Receiving cash payments and running credit card approvals and check approvals
• Categorizing, filing, scanning, and maintaining ship ticket copies and customer records for audit purposes
• Printing and distributing emailed customer purchase orders

duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as ne

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

REQUIREMENTS / EDUCATION / EXPERIENCE

• Experience within the Paver or Masonry business a plus, but not Mandatory
• High School diploma or GED or equivalent in related experience
• Detail oriented
• Ability to compute basic math
• Skilled in Microsoft Office suite
• Organizational and problem-solving skills
• Experience with multi-line phone system
• Attention to detail
• Strong phone and verbal communication skills along with active listening
• Ability to multitask

PHYSICAL ENVIRONMENT

• Ability to sit or stand for extended periods of time
• Ability to perform repetitive motions of the wrist, hands, and fingers to use a PC and keyboard
• Bending and some lifting
• Extensive writing
• Extensive phone and radio use
• Tasks can be very repetitive
• Slight lifting of ship tickets and overnight packages

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.