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Customer Service Representative - Denver, CO

Denver, CO, US, 80239

Oldcastle BuildingEnvelope

 

 
 

Job ID:  160791

 

Oldcastle BuildingEnvelope®, a CRH company, is the leading supplier of products specified to close the building envelope. They include: custom-engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass.

 

Job Summary

 

This position involves serving customers by providing product and service information, resolving product and service problems, processing orders, and serving as an ambassador (customer advocate) between the customer and the company.

 

Essential Duties and Responsibilities

 

  • Maintain broad knowledge of clients, products, and services of the organization
  • Document customer interactions and transactions
  • Accurately process phoned, faxed, and e-mailed quotes and orders in accordance with cut off times and other time constraints that may exist
  • Data entry of fax, email, and phone orders for production
  • Coordinate between sales and production to meet customer deadlines
  • Communicate and keep customers informed regarding quotes, pricing, order status, pro-active sales, delivery status, technical information, production capabilities, and general return information
  • Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution
  • Answer telephone promptly and transfer callers to appropriate departments
  • Greet customers in a courteous, friendly, and professional manner through written and verbal communication
  • Provide assistance to all co-workers when needed
  • Regular and predictable attendance, the ability to safely perform tasks, and adherence to all safety policies and procedures are essential functions of the job

 

Requirements

 

  • Education normally obtained through a High School Diploma or GED preferred
  • Good English written & verbal communication skills
  • Bilingual Spanish a plus
  • Organized, self-starter with the ability to prioritize workload in a fast-paced office environment
  • Ability to work in a team environment
  • Must have computer experience and able to enter data and type numbers on a 10-key with accuracy 
  • A minimum of 3 years previous customer service experience, glass industry preferred

 

Qualifications

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

 

Additional Information

 

  • Only online applications will be accepted
  • When applying, please provide full employment history
  • Pre-employment background screening will be conducted on qualified applicants after acceptance of job offer

 

What CRH Americas Offers You

 

  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion

 

About CRH Americas

 

CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

 

Oldcastle BuildingEnvelope®, a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!

 

CRH Americas is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link

Date Posted:  Nov 9, 2019


Nearest Major Market: Denver

Job Segment: Data Entry, Administrative