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Service Center Manager

Denver, CO, US, 80239

Oldcastle BuildingEnvelope
CR Laurence


Job ID:  283561

C.R. Laurence Co., Inc. (CRL) is the leading supplier to the glazing, architectural, railing, construction, industrial, and automotive industries. Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia.


Worldwide Architectural Supplier Seeks Service Center Manager for our Denver location


We are on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER.  If you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to CRL!


We are in search of a progressive-thinking, highly strategic Service Center Manager who will be a key leader who manages the overall operations of the distribution center to deliver desired sales and profit targets as well as achieve or exceed desired facility safety performance. The Service Center Manager will lead by example; monitoring and auditing safety in the workplace, communicating with and coaching employees on all aspects of safe work practices. A key aspect of this role is to provide effective leadership, communication and motivation to achieve operational objectives. 



About the position:


  • Drives safe operations.  Ensure facility is complying with and actively engaged in the CRL Health & Safety programs and Safety Culture
  • Manage and control costs (headcount, labor dollars and OT) to align with productivity metrics
  • Achieve required financial performance – sales, profit, inventory turns, etc
  • Maintain current fill rates to ensure orders are shipped daily, on time and in full
  • Communicate regularly with the sales force, coordinate and cooperate with the sales force to improve sales, service and customer experience
  • Understand and drive sales in the local territory by reviewing customer purchases and buying habits
  • Be responsive to customer needs, manage processes in order to exceed customer expectations
  • Handle any customer and/or employee issues.  
  • Responsible for reporting metrics such as productivity, customer satisfaction, etc.
  • Manage the facility staff, including hiring, coaching, developing and any necessary disciplinary actions



This is the job for you if:


  • You love to be tactical and strategic: Capable of developing and implementing plans to hit company goals
  • You are a strong communicator: Will have the ability to track and follow up effectively and concisely relay information to cross functional partners and senior management
  • You believe in proactive collaboration: Self-starter who can work in teams from cross functional departments and can have excellent internal facing customer service
  • You are learning driven: Open to continuously improving on processes and working knowledge.
  • Detail obsessed describes you: Ability to track minor and major details and follow up accordingly


Skills, Knowledge and Ability we are looking for:


  • Lead, inspire and manage the Service Center team through leading by example & continuous coaching to ensure they realize their full potential
  • Set clear expectations and commit to the delivery, takes pride in achieving highest standards and results. Hold people accountable for their commitments and delivery.
  • Have a passion for growth, insist on innovation, never settle for good enough, take the lead and seek new opportunities.
  • Externally oriented, bring the voice of customer in everything we do and the decision we make, go the extra mile to exceed customer expectation
  • Results focused, bring sense of urgency to getting things done and making tough decisions, avoid over-analyzing or debating, drive for simplification by keeping end goal in sight.


A few of things we require:

  • Bachelor's degree; or equivalent combination of education and experience
  • 5 years management experience
  • Significant leadership ability and experience in managing operations
  • An understanding of the market, including customers and competitors
  • A thorough understanding of workflow, employee relations and processes
  • Developed PC computer skills w/ MS Word, Excel & PPT
  • Strong written and verbal communication skills
  • Demonstrated problem-solving ability
  • Ability and willingness to work in a fast-paced team environment and develop teamwork across other departments
  • Financial knowledge and business acumen necessary to manage facility P&L, assist in budgeting, forecasting and expense control.



What CRH Americas Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


C.R. Laurence Co., a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH family!


CRH Americas is an Affirmative Action and Equal Opportunity Employer.


 EOE/Vet/Disability--If you want to know more, please click on this link


C.R. Laurence Co., Inc. (CRL) is an E-Verify Employer.


Date Posted:  May 13, 2021

Nearest Major Market: Denver

Job Segment: Manager, Employee Relations, Management, Human Resources