Dispatcher - Dunn, NC

Dunn, NC, US, 28334



Job ID:  491357


Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer’s signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials.     



This position is responsible for coordinating and scheduling all customer deliveries and managing a combination of company trucks and outside haulers. This positions is responsible for the dispatch function, coordinating with the sales department, shipping receiving, customer, delivery truck services and the logistics operations. 

Essential Duties and Responsibilities

  • Receive and process customer orders through telephone, email, and other electronic means
  • Prepare a shipping schedule that maintains accountability of all outgoing and incoming shipments
  • Work closely with company trucking fleet and outside haulers to meet delivery times and compliance with delivery requirements as per customer needs
  • Communicate effectively with customers and truck drivers to dispatch orders in a timely and efficient manner
  • Must be familiar with the delivery area to assist with route and travel time planning
  • Must be able to build rapport with others including team members, drivers, vendors, sales team, operations team and customers
  • Must be customer focused and be able remain focused under stressful conditions and in a fast-paced environment.  The ability to multi-task is important
  • Understand NC and SC DOT/DMV regulations that pertain to shipping and transportation of building products via truck
  • Possess the ability to work with tracking and scheduling software and to learn new programs as they are introduced
  • Must be able to act quickly and creatively to solve problems; work independently and make decisions
  • Display a professional, positive, and courteous attitude to co-workers, supervisors, customers, and the general public always
  • Work in a team environment and assist co-workers or supervisors/managers with other duties as required
  • Perform opening and closing procedures; prepare and review daily reports and maintain proper records according to company policy
  • Available to work overtime, nights and weekends when necessary. Reliable attendance is essential in performance of the role 



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.


  • Minimum high school/general education degree (GED) required
  • Previous related experience in building materials dispatch or transportation industry preferred


Knowledge/Skill Requirements


  • Knowledge of masonry and hardscapes products, building materials, and cements is preferred
  • Must possess computer aptitude, the ability to use Microsoft Excel, Word, Outlook, and Teams, and the ability to lean new computer skills
  • Must possess excellent verbal and mathematical skills
  • Read and understand maps and use mapping tools


What CRH Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A diverse and inclusive culture that values opportunity for growth, development, and internal promotion



About CRH


CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.


If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!


Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.


EOE/Vet/Disability--If you want to know more, please click on this link




Date:  Feb 7, 2024

Nearest Major Market: Fayetteville

Job Segment: Outside Sales, Dispatcher, Transportation, Sales, Operations