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Dispatcher - Dunn, NC

Dunn, NC, US, 28334

Oldcastle APG
APG South


Job ID:  440267


Oldcastle APG, a CRH company, is a leading global supplier of building and landscaping products. Its product portfolio includes hardscapes and masonry, packaged cement mixes, lawn and garden materials, and composite decking sold through a variety of channels for residential and commercial use. Oldcastle APG is the leading producer of hardscapes in North America and Europe and the innovator behind many of the industry’s well-known brands: Belgard hardscapes, Echelon masonry, Sakrete bagged dry mixes, and MoistureShield composite decking. With over 260 operating locations and approximately 8,500 employees, Oldcastle APG operates across 7 countries in the U.S., Canada, and Europe.    



This position is responsible for coordinating and scheduling all customer deliveries and managing a combination of company trucks and outside haulers. This positions is responsible for the dispatch function, coordinating with the sales department, shipping receiving, customer, delivery truck services and the logistics operations. 

Essential Duties and Responsibilities

  • Receive and process customer orders through telephone, email, and other electronic means
  • Prepare a shipping schedule that maintains accountability of all outgoing and incoming shipments
  • Work closely with company trucking fleet and outside haulers to meet delivery times and compliance with delivery requirements as per customer needs
  • Communicate effectively with customers and truck drivers to dispatch orders in a timely and efficient manner
  • Must be familiar with the delivery area to assist with route and travel time planning
  • Must be able to build rapport with others including team members, drivers, vendors, sales team, operations team and customers
  • Must be customer focused and be able remain focused under stressful conditions and in a fast-paced environment.  The ability to multi-task is important
  • Understand NC and SC DOT/DMV regulations that pertain to shipping and transportation of building products via truck
  • Possess the ability to work with tracking and scheduling software and to learn new programs as they are introduced
  • Must be able to act quickly and creatively to solve problems; work independently and make decisions
  • Display a professional, positive, and courteous attitude to co-workers, supervisors, customers, and the general public always
  • Work in a team environment and assist co-workers or supervisors/managers with other duties as required
  • Perform opening and closing procedures; prepare and review daily reports and maintain proper records according to company policy
  • Available to work overtime, nights and weekends when necessary. Reliable attendance is essential in performance of the role 



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.


  • Minimum high school/general education degree (GED) required
  • Previous related experience in building materials dispatch or transportation industry preferred


Knowledge/Skill Requirements


  • Knowledge of masonry and hardscapes products, building materials, and cements is preferred
  • Must possess computer aptitude, the ability to use Microsoft Excel, Word, Outlook, and Teams, and the ability to lean new computer skills
  • Must possess excellent verbal and mathematical skills
  • Read and understand maps and use mapping tools


What CRH Offers You


  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs
  • A culture that values opportunity for growth, development, and internal promotion



About CRH


CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.


If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!


Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.


EOE/Vet/Disability--If you want to know more, please click on this link




Date Posted:  Sep 2, 2022

Nearest Major Market: Fayetteville

Job Segment: Outside Sales, Transportation, Dispatcher, Sales, Operations