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Relief Shipper / Relief Customer Service Rep. - Dispatch Center - Omaha, NE

Elkhorn, NE, US, 68022

Ready Mixed Concrete Co.



Job ID:  220760

Ready Mixed Concrete Co., A CRH Company, has been the premiere concrete supplier in the Omaha-Council Bluffs metro area since 1929. With state-of-the-art production and delivery, Ready Mixed supplies all types of projects from highly technical commercial construction and high-volume paving to residential projects.  


Position Overview

The Shipper tickets drivers to customer orders utilizing electronic means to transmit delivery assignments.  The shipper will compile statistics and reports on work progress and schedules and communicate with production and delivery personnel through ESChat, phone, email and other means necessary to ensure accurate and on-time delivery service.


Key Responsibilities (Essential Duties and Functions)

  • Monitors truck demand graph and order schedule to coordinate and ticket on-time delivery service requirements.
  • Confers with plant production and yard personnel on delivery schedules, truck capacities, delivery distance, project site access, unloading time and washout time.
  • Monitors HOS and break requirements with Internal Scheduler to ensure DOT compliance when ticketing driver deliveries.
  • Prepares delivery tickets and related shipping notifications/documents and assigns drivers to scheduled deliveries.
  • Confers with Trucking Foremen, QC and other service personnel on issues effecting delivery schedules such as traffic problems, construction access, accidents, roadway congestion, weather conditions and other hazards.
  • Communicates with QC, Service and Production personnel on test loads required for quality compliance, special delivery requirements including the addition of fibermesh and other products added to delivery trucks.
  • Works with Telematics personnel on issues related to dispatch systems, communication systems and truck tracking systems.
  • Maintains active communication with production plant personnel and communicates issues of plant breakdowns and startups with all personnel.
  • Handles all calls and other forms of communication in a courteous, professional and helpful manner.
  • Assists CSRs with placing and receiving customer calls for new order delivery and order confirmation as directed by Dispatch Manager.
  • Assist with other projects as assigned.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.



  • High School diploma or general education degree (GED) required.
  • 1-2 years of related experience preferred.


Work Requirements


About CRH Americas


CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


CRH Americas is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our career site. Please complete your online profile which will be sent directly to the appropriate Hiring Manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest in the CRH Americas family!


Ready Mixed Concrete Co., A CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link

Date Posted: 

Nearest Major Market: Omaha
Nearest Secondary Market: Council Bluffs

Job Segment: Transportation, Shipping and Receiving, Operations, Engineering