Customer Service Representative

These statements included in this description are not intended to be all-inclusive. Requirements of this job are subject to modification by the Company as dictated by operational needs.

The Customer Service Representative sits or stands at a computer console answering phone calls and inputting order information into the computer for an 8–9-hour period. This position is responsible for the proper coordination of building materials delivery (such as, but not limited to, ready-mix, sand, gravel, soil, asphalt, etc.). They are expected to foster teamwork, a positive work environment and the overall safety of themselves and others.

Reasonable accommodations to enable individuals with disabilities to perform the essential functions of this position will be evaluated on a case-by-case basis.

Essential Functions & Responsibilities

• Coordinates the schedules and maintains contact with drivers throughout the day for delivery trucks of products such as ready-mix, sand, gravel, soil, asphalt, etc. 
• Answers telephone, radio, and email to take and input orders from company customers.
• Possesses a strong knowledge of available mixes and accurately schedules orders according to the system.
• Utilizes company systems to monitor and manage customer expectations. 
• Maintains strict adherence to company policies, safety/OSHA requirements and procedures.
• Possesses a professional attitude while interacting with peers, contractors and general public
• Monitors any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries
• May perform other related duties such as input data into computer, ticket timer, shop timecards, create driver schedule work times for following day, if needed.

Requirements

• Have a strong understanding of DOT transportation regulations and applicable state laws.

• Basic mathematical skills (writing/understanding basic equations)
• Basic computer skills with the ability to learn required systems.
• Strong knowledge of the roadways throughout the immediate area.
• Ability to work in a team environment in high pressure situations.
• Ability to communicate, understand, and follow both written and verbal instructions.
• Must be willing to work flexible schedule including nights, weekends and holidays when necessary. Regular and timely attendance is required.
• Must pass pre-employment requirements, drug screen, criminal background check and driving record review.
• Must be legally authorized to work in the United States.
• Must demonstrate a strong commitment to safety.

Qualifications

• High School diploma/GED required.
• 2 years of experience in a high-volume call center or related construction experience preferred.