Customer Service Representative

Job ID:  497157

Hood River Sand, Gravel & Ready-Mix, a CRH company, is a member of the CRH West Division family, values a culture of growth, development, and internal promotion. We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies. For over 80 years, we have worked to be the preferred source of quality rock products, concrete, asphalt paving, and construction services. We have been recognized by numerous organizations for our commitment to safety, customer service, and innovation.

Position Overview

Whether you’re looking for an opportunity to break into the construction industry, or looking for the next step in your career, our team can provide you with a fun and challenging opportunity to grow with an industry leader. In this role, you’ll take incoming calls, receive orders, schedule daily deliveries, and address customer issues as they arise. You will also operate a scale weighing aggregate trucks and help our customers as they pick up products.

If you are someone who is highly motivated with a strong sense of teamwork and obtain the ability to build strong relationships with our internal and external customers, you’ll fit perfectly within our team. Our ideal candidate will also have extensive knowledge of the service area, preferably in the transportation and construction industry. However, drive and willingness to learn will give anyone the opportunity to grow with our team. You’ll play an integral part as we stand together to reinvent the way our world is built.

Wage: $20-22/hr DOE

Hours:  8-10 hours a day 5 days a week starting. Then will shift to 8-10 hours a day, 4 days per week. May have to work overtime as needed for business demands.

Company Benefits:

• Medical/Dental/Vision/Prescription
• Generous Paid Time Off
• 401k with 5% company match & profit sharing
• Annual Merit Raises
• Potential for Overtime
• Professional Development Opportunities
• Training Provided
• Tuition Reimbursement Program - We'll assist with continuing education that aligns with your career goals.
• Employee Assistance Program
• Company Paid Life Insurance
• Short- & Long-Term Disability
• Company Discounts on products, goods, services, electronics, automotive, travel & more!

Key Responsibilities (Essential Duties and Functions)

• Providing a high level of customer service to both internal and external customers.
• Cash handling procedures which include receiving and logging cash from C.O.D. sales and gravel tickets, and balancing and maintaining the cash box.
• Schedule, dispatch, and control the appropriate level of drivers required to satisfy customer demand while maintaining safety and efficiency goals established by the company.
• Working alongside truck drivers and team members to ensure delivery of high-quality products for both rock and concrete sales.
• High attention to detail to accurately record delivery and product information into dispatch system.
• Ability to negotiate delivery times with customers. As proficiency is gained, may coordinate and schedule deliveries of aggregate and/or concrete products to construction and residential sites.
• Ability to efficiently handle a high volume of calls.
• Ensuring efficiency of weighing trucks across scale.
• Monitoring load sizes of company trucks.
• Communicating with loader operator and batch plant operator via two-way radio to accomplish the loading of pick-up customers.

• Traveling between various work site locations (local) as needed.
• Regular and timely attendance.
• Promptly communicate with supervisors on any flaws in material.
• Take action to avoid potential hazards or obstructions.
• Other tasks and duties as assigned to meet business needs.
• Participate in and promote an inclusive work environment.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Minimum Requirements

• Must obtain a valid Drivers’ License.
• Excellent organizational, customer service, and telephone skills.

• Demonstrates ability to multi-task and prioritize workloads in a fast-paced environment.
• Demonstrates ability to communicate effectively with all departments and customers on the phone and in person.
• Detailed-oriented and thorough in all duties and able to work extended hours when needed.
• Proficient with Microsoft Windows applications.
• Strong written and oral communication skills with high attention to detail.
• Ability to work well in a high stress environment.
• Ability to perform well in a small team environment.
• Ability to handle problems as they arise in a professional and courteous manner.
• Safety minded professional who demonstrates good performance, attendance, and punctuality.
• Must pass pre-employment physical exam and pre-employment controlled substance testing. 
• Demonstrates the ability to work overtime and varying shifts including early mornings, late afternoons, and weekends as needed.
• Demonstrates the ability to conform to and maintain company or state rules and regulations.

Preferred Requirements

• One to two years related experience in customer service field.
• Trucking and construction related industry experience.
• Bilingual (English/Spanish) - Ability to speak, read, and write fluently.
• Ability to navigate various GPS systems.
• Familiarity with our local delivery areas.

Work Environment

• Office setting
• This position is largely sedentary; however, caution needs to be taken when lifting files, boxes, opening file cabinet drawers.
• To avoid injuries to hands, back, and neck, proper ergonomics should be maintained while working at desk/workstation.
• Ability to sit and stand for extended periods of time.

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Hood River Sand, Gravel & Ready-Mix, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.