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Ready Mix Customer Service Representative/Dispatcher (Round Rock/Hutto, TX)

Hutto, TX, US, 78634

Texas Concrete


Job ID:  457185


Texas Concrete is a locally-based construction company and building materials supplier, which is a A CRH Company, the largest asphalt, ready mix and aggregates producer in North America. Texas Concrete is part of CRH's growing Texas-based network of 47 locations and over 1,200 employees statewide. 


Ready Mix Customer Service Representative


Position Overview

The dispatcher processes and coordinates the phone sales and distribution of concrete products for multiple plants.  Responsible for staffing personnel based on customer orders.  Requires day-to-day communication with other employees and customers.


Key Responsibilities (Essential Duties and Functions)

  • Dispatch must be aware of special jobsite conditions that require specific trucks, spacing, slump requirements, etc.
  • Dispatcher needs to be familiar with the delivery area and must be able to assist lost drivers in finding jobsites, determine travel times to jobs.
  • Dispatcher must be customer service minded and, be able to keep a level head under stressful conditions.
  • Responsible for a safe work environment for themselves and co-workers.
  • Properly follow all company policies and OSHA/MSHA regulations for safe working procedures and environment.  Wear personal protective equipment (PPE) in designated operations and production areas as stated by OSHA and/or MSHA.
  • Follow directions of Foreperson as to daily tasks and expectations.
  • Display a professional and courteous attitude to co-workers, supervisors, and the general public at all times.
  • Reliable attendance is essential to performance in this role.




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.



  • Minimum high school/general education degree (GED) required.
  • Previous related experience in dispatch for concrete or transportation preferred but willing to train the right candidate.
  • Bilingual (Spanish/English) preferred.


    Work Requirements

  • Communicate effectively with customers as well as truck drivers to dispatch orders in a timely and efficient manner.
  • Must provide excellent customer service by phone; scheduling and organizing large numbers of people and equipment efficiently and quickly.
  • Handle multiple tasks concurrently and perform under pressure.
  • Perform opening and closing procedures.
  • Must be able to act quickly and creatively to solve problems; work independently and make decisions.
  • Utilize GPS tracking software and enter orders into dispatch scheduling software; ability to quickly learn different software programs.
  • Perform preventative maintenance to plant equipment.
  • Strictly adhere to safety requirements, policies, and procedures as outlined in the employee policy manual.
  • Report to work at the designated start time.
  • Work in a team environment and assist co-workers or supervisors/managers with other duties as required.
  • Available to work overtime, nights and weekends when necessary. Reliable attendance is essential in performance of the role.
  • Travel and work away from home when necessary.

    Knowledge/Skill Requirements

  • Knowledge of concrete products, concrete mix designs and suitability for their intended use; weights and measures laws and regulations; trucks and transportation requirements and regulations; local area and distances for pricing and delivery.
  • Must possess excellent verbal skills.
  • Read and understand maps.
  • Proficient computer knowledge.



    Physical Requirements

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Extensive radio and phone conversation.
  • Bend: flexion of the upper trunk forward while standing and knees extended or knees flexed when sitting.
  • Reach: extend the hands and arms in any direction.


Work Environment

  • Noise: sufficient noise, either constant or intermittent, to cause marked distraction.
  • Indoors

The statements included in this job description are not intended to be all-inclusive.  They represent typical elements and criteria necessary to successfully perform the job.  Other duties may be assigned as required.  Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.




What CRH Americas Offers You

  • A culture that values opportunity for growth, development and internal promotion
  • Highly competitive base pay
  • Comprehensive medical, dental and disability benefits programs
  • Group retirement savings program
  • Health and wellness programs


About CRH Americas

CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.


CRH Americas is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH Americas family!


Texas Concrete is an Affirmative Action and Equal Opportunity Employer.

 EOE/Vet/Disability--If you want to know more, please click on this link


Date Posted:  Sep 14, 2022

Nearest Major Market: Austin

Job Segment: Transportation, Dispatcher, Operations